Note: The job is a remote job and is open to candidates in USA. Memorial Hermann Health System is dedicated to delivering high-quality, efficient care and creating exceptional experiences for its community. The Senior Business Intelligence Analyst develops advanced analytics deliverables, reports, dashboards, and actionable insights to support strategic and operational decision-making across the health system. The role partners with clinical, operational, technical, and leadership teams, serves as a domain expert and mentor, and supports data governance, predictive analytics, and AI initiatives.
Responsibilities
- Serve as the analytics domain expert for assigned area(s) and advise/support others in support of efforts for the domain
- Act as advisor and mentor to others offering high level support, mentorship, education and training
- Ongoing interactions with customers, leadership and teams across the organization to enhance knowledge of business, clinical and administrative processes and applications utilized by the various clients
- Partner with respective customers to identify analytics insights, communicate insights and opportunities across system organizational matrix, in support of system strategic goals
- Partner with customers and technical teams to design, develop and implement the analytics insights and tools in support of actionable, operational, strategic and tactical metrics for optimization
- Partner with the greater Analytics team to evolve Memorial Hermann’s Analytics Maturity Level to incorporate the full analytics spectrum of descriptive, diagnostic, predictive and prescriptive analytics
- Collaborate with the greater Analytics Team to develop the data architecture strategy, implementation plan and customer-delivered toolset
- Active participation in and support of the Memorial Hermann Data Governance Program
- Perform regular and ad-hoc analysis to produce user-friendly data analysis, insights, reports and/or visualizations for executive and client review
- Continuous improvement of existing processes to identify data inconsistencies that may impact insights
- Summarize analytical insights, communicate and distribute insights to leadership as well as across technical teams by incorporating new techniques, initiatives and technologies
- Provide support from problem analysis through resolution to correct deficiencies within analytic, reporting and visualization applications
- Continually further analytics knowledge and skill set through various channels to ensure MHHS remains on the cutting edge of the Healthcare industry
- Key member of the project team responsible for training, coaching and mentoring new analytic professionals to meet the established standard
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
- Other duties as assigned
Skills
- Strong interpersonal, communication, and relationship-building skills with the ability to collaborate effectively across technical and non-technical teams
- Proven ability to facilitate meetings, gather business requirements, and translate complex concepts into practical solutions
- Customer-focused, proactive problem solver with strong critical thinking skills and a willingness to take initiative
- Bachelor's degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required
- Minimum of 5 years professional experience providing similar analytics services for this role to one or more domain areas, as needed
- Minimum of 5 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables
- Minimum of 5 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers
- Demonstrated experience and successful results from working in a dynamic, matrixed organization with executive exposure
- Advanced proficiency with the following tools, as necessary for position:
- MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required)
- Database querying: SQL
- Demonstrated critical thinking and advanced creative problem-solving skills and aptitude to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes
- Analytic mindset able to draw conclusions from raw data and summarize and present results efficiently using logic and reasoning to identify approaches to problems
- Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken
- Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered
- Understand math and statistical concepts to provide analysis to formulate meaningful decisions
- Exceptional time management skills and attention to detail
- Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels
- Proven ability to work independently and as part of a team under established deadlines to drive critical outcomes
- Create a positive work environment that fosters successful team performance
- Strong customer service, interpersonal and relationship-building skills
- Experience supporting clinical or healthcare operations and an understanding of clinical workflows is preferred
- Interest in emerging technologies, including predictive analytics and AI, with a continuous learning mindset
- Master's degree preferred
- Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred
- Applicable certification or accreditation for domain expertise strongly preferred
- Visualization tools – Tableau (preferred), Sisense, Qlik or Microsoft PowerBI
- Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis. (Preferred)
Benefits
- Remote work arrangement, subject to state restrictions: Memorial Hermann cannot hire remote workers in Arizona, California, Connecticut, Maryland, Massachusetts, Missouri, New Jersey, New York, Utah, Ohio, Pennsylvania, Washington, Alabama, Mississippi, Illinois, Oregon, Arkansas or Iowa
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