Note: The job is a remote job and is open to candidates in USA. Amgen is a biotechnology company dedicated to serving patients living with serious illnesses. They are seeking a Senior Associate for Web Strategy & Operations to provide integrated project management for website delivery, ensuring effective communication across teams and the successful launch of digital projects.
Responsibilities
- Collaborate with internal clients to define project scope, objectives and deliverables and develop detailed project plans, including scope, timelines, resources and budgets of website launches and updates
- Support quarterly prioritization of project requests, award agencies and ensure timely execution of high-quality deliverables
- Ensure effective communication and collaboration between cross-functional teams including copywriters, designers, developers, SEO team, analytics team, and project- and platform owners
- Monitor project progress and documentation, and take corrective actions as necessary to keep projects on track, including identifying and managing risks, issues and changes throughout the project lifecycle
- Perform quality assurance checks and hyper care to ensure deliverables meet industry standards, and ongoing strategic and operational support
- Act as a single Point of Contact (POC) for managing all projects in GCCI WSO for managing assigned web projects
- Support pilots, rollouts and adoption of new/enhanced capabilities and features for websites and the management and optimization of the global portfolio of websites
- Support Global Service Center (GSC) Regional Leads with Project Planning and Forecasting, Release Management and Deployment and Creative Support, MAC Services, Quality Assurance and Testing
- Submit Integrated System Assessment (ISA) across Amgen's global web platforms, which will significantly contribute to Amgen’s regulatory compliance and operational resilience
- Develop and report on key performance indicators (KPIs) and metrics that gauge the success of websites, analyzing data to provide actionable insights
- Provide reporting to GCCI Web Strategy leads on performance KPIs, areas of opportunity to enhance ways of working as part of operational reviews
- Empower project owners to be cost effective & develop content with a sense of urgency through standardized templates
- Support project owners through successful website launches and updates, adhering to agile web development process and industry best practices
- Partner with stakeholders to perform functional testing to ensure quality
- Collaborate with Digital Technology & Innovation (DTI) team to support quarterly prioritization of projects, clearly identifying business priorities, and scope to determine project requirements
- Lead retrospectives that incorporate lessons learned from previous projects to instill a culture of continuous improvement
Skills
- Master's degree
- OR
- Bachelor's degree and 4 years of digital or web project management experience
- Or
- Associate's degree and 6 years of digital or web project management experience
- Or
- High School diploma/GED and 8 years of digital or web project management experience
- 5+ years of digital project management in a fast-paced, multi-client environment, incl. end-to-end projects across a website lifecycle
- Proven expertise in managing complex, cross-country and high impact projects. Able to effectively negotiate, manage expectations, and maintain productive relationships with a diverse group of stakeholders across various functions
- Strong understanding of agile project management principles and methodologies, with a focus on continuous improvement, preferably SAFe
- Proficiency in web analytics and Search Engine Optimization (SEO), and User Experience (UX) and User Interface (UI) design principles using tools such as Google Analytics, Google Search Console and Figma
- Experience with writing detailed documentation
- Experience with JIRA, ServiceNow, Google Analytics, and Confluence
- Familiarity with technical specifications, and industry standards and best practices including media file sizes/formats, accessibility standards (WCAG), privacy regulations (GDPR, US Consumer laws) is a plus
- Knowledge of web development technologies, coding languages and industry best practices, such as HTML and CSS is a plus
- Experience operating in a regulated business environment and adhering to mandatory compliance requirements (preferably pharma) is a plus
- Experience prompting ChatGPT and other AI chatbot is a plus
- Experience with Veeva CRM and Salesforce Marketing Cloud (SFMC) is a plus
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
Company Overview
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