Note: The job is a remote job and is open to candidates in USA. Health Care Service Corporation is a purpose-driven organization focused on dependable and stable systems for its business users, members, and stakeholders. The Senior Application Reliability Analyst supports reliability engineering through data analysis, best-practice methodologies, operational efficiency initiatives, and process solutions, while collaborating with management and technical teams to resolve reliability challenges and improve application stability.
Responsibilities
- This position is responsible for analysis related to optimizing reliability / stability objectives for our HCSC Technology Application Reliability Engineering and Support (ARES) team
- In addition to operational excellence related to traditional IT Application Maintenance Support (AMS), our operation is instrumental in ensuring optimized uptime for all production applications in our commitment to providing a dependable and stable system for our business users, for our members, and for our various stakeholders
- The role of the Senior Reliability Analyst is focused on ensuring Reliability Engineering is supported with data and best practice methodologies to ensure reliability challenges and potential gaps are systematically addressed as a natural course of how we deliver and support systems and applications
- The Senior Reliability Analyst will work independently on assigned projects, supporting operational efficiency and process solutions, and will collaborate with management, technical staff and subject matter advisors to understand business needs/issues and develop cost effective resolutions to improve operational efficiency
- The Senior Reliability Analyst may also represent the ARES team in meetings with management and other business units
Skills
- Bachelor's degree and 5 years Information Technology experience; OR Tech Certification in Computer Science with 7 years Information Technology experience; OR 9 years Information Technology experience
- Knowledge of Cloud computing / SaaS / IaaS / PaaS, Mobile and web technologies, Data center platforms (servers, storage), End user platforms (desktops, laptops, mobile)
- Experience in Application and server operations and application configuration, Iterative / agile / scrum development tools, and System architectures and application portfolio
- Detail-oriented
- Data analysis
- Ability to simplify & standardize complex concepts / processes
- Oral and written communication skills
- Proactively addresses problems and escalates appropriately
- Problem solving / analytical thinking
- Bachelor's Degree in Computer Science or Information Technology
- Continuous improvement
- Testing methodologies
- Proactively addresses problems and escalates appropriately
- Problem solving / analytical thinking
Benefits
- Curated development plans that foster growth and promote rewarding, fulfilling careers
- Health and wellness benefits
- 401(k) savings plan
- Pension plan
- Paid time off
- Paid parental leave
- Disability insurance
- Supplemental life insurance
- Employee assistance program
- Paid holidays
- Tuition reimbursement
- Annual incentive bonus plan subject to the terms and conditions of the plan
- Work from home (WFH) role
Company Overview