Note: The job is a remote job and is open to candidates in USA. Crocs, Inc. is a company that values individuality and creativity in the workplace. They are seeking a Senior Amazon Account Manager to lead the growth and operational execution of their Amazon Vendor Central business, focusing on driving sales growth and optimizing supply chain performance.
Responsibilities
- Own the overall performance of the Amazon Vendor Central (1P) business, including revenue, profitability, and operational KPIs. Develop annual business plans and growth strategies that align with company objectives and drive long-term account success
- Develop promotional strategies, annual business plans, and customer presentations supporting key Amazon events including Prime Day, Prime Big Deal Days, Back-to-School, Black Friday/Cyber Monday, Holiday, and other strategic initiatives
- Own inventory planning and Amazon purchase order management while partnering with Supply Chain and Demand Planning to drive sustainable purchasing patterns and reduce order volatility. Optimize inventory health, forecast accuracy, and in-stock performance to support profitable, long-term growth
- Manage sales forecasts, promotional investments, and account profitability. Analyze business trends and performance metrics to identify opportunities that improve revenue, margin, and overall financial performance
- Oversee Product Detail Pages (PDPs), A+ Content, Brand Stores, assortment updates, and new product launches to ensure best-in-class digital shelf execution. Partner with Marketing, Creative, and Merchandising teams to optimize discoverability, conversion, and the overall customer experience
- Monitor and analyze key business metrics including revenue, ordered sales, POS sales, Net PPM, in-stock %, Buy Box %, Glance Views, conversion, and inventory health. Develop actionable insights and business recommendations that improve performance and support strategic decision making
- Serve as the primary liaison between Amazon, Sales, Supply Chain, Planning, Finance, Marketing, Merchandising, Customer Service, and Product teams to ensure alignment across commercial initiatives, operational execution, and new product launches
- Build and maintain strong relationships with Amazon Vendor Managers and cross-functional Amazon teams. Lead regular business reviews, identify growth opportunities, and collaborate on initiatives that strengthen the partnership and accelerate business growth
- Continuously evaluate account performance, inventory trends, operational metrics, and digital shelf execution to identify opportunities that improve sales, profitability, customer experience, and operational efficiency
- Stay current on Amazon retail trends, Vendor Central capabilities, ecommerce innovations, and marketplace best practices to continuously evolve strategy, execution, and business performance
Skills
- Bachelor's Degree in Business, Marketing, Finance, Supply Chain, or related field
- 5+ years of ecommerce or account management experience with 3+ years managing Amazon Vendor Central (1P) business
- Proven experience managing Amazon revenue growth, profitability, inventory planning, and operational execution
- Strong understanding of Amazon retail operations, purchase order management, forecasting, replenishment, promotional planning, and supply chain best practices
- Understanding of Amazon advertising tools and how to launch and accelerate products on the platform
- Advanced Microsoft Excel skills
- Experience with Amazon Retail Analytics (ARA), Vendor Central reporting, Stackline, CommerceIQ, Pacvue, or similar ecommerce analytics platforms preferred
- Experience with Power BI preferred
Benefits
- Flexible schedule
- Explorer persona (fully remote)
- Medical, dental, and vision coverage
- Life and AD&D
- Short and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program that includes company match
- Many other additional voluntary benefits
- Participation in a company incentive program
Company Overview