Note: The job is a remote job and is open to candidates in USA. World Wide Technology is a consulting and technology services company that delivers intelligent AI, digital, cybersecurity, cloud, and infrastructure solutions. The Sr. Agentic Operations & Observability Consultant will lead customer engagements by defining strategies, designing automation and observability architectures, and guiding implementation of AI-enabled operations. The role also provides technical leadership, mentors engineers, develops reusable solutions, and collaborates with clients, partners, and internal teams.
Responsibilities
- Lead design and implementation of infrastructure automation and observability (provisioning, configuration, validation, and operational workflows)
- Lead customer discovery and translate business and operational challenges into technical strategies and architectures
- Own solution architecture from concept through implementation across automation, observability, and AI-enabled operations
- Provide technical leadership to delivery teams while remaining hands-on where needed
- Communicate architecture, tradeoffs, and outcomes to both engineering teams and senior customer stakeholders
- Develop reusable patterns, accelerators, and intellectual property that expand WWT’s capabilities
- Mentor engineers and help establish development, architecture, and delivery best practices
- Understand customer needs and design solutions that solve for their needs-short and long term
- Understand customer problems and develop new solutions that are most effective and differentiated from our competitors
- Use a strategic approach to managing customer interactions and data throughout the customer journey with a goal of higher business growth through better customer experiences
- Builds strong customer relationships and delivers customer-centric solutions
- Builds strong customer relationships and delivers customer-centric solutions
- Lead client Agentic AI, Automation and Observability projects with a focus on strategy, enablement, and execution
- Provide technical leadership during client engagements
- Define Agentic AI, Automation and Observability architectures and designs that are simple and effective
- Mentor and collaborate with peers to raise the bar for everyone, including yourself
- Drive continuous improvement within the practice through development, collaboration, and mentorship
- Contribute to the practice as a "librarian" of WWT Intellectual Property
Skills
- * Observability: Observability platforms and collection frameworks (OTEL, Fluentbit, Grafana, Dynatrace, Splunk)
- * Data: Python (data analysis), dashboard development (Performance, KPI, SLI), observability pipelines (Fluentbit, OpenTelemetry, Cribl, Kafka, Vector)
- * Infrastructure-as-Code: NetBox, Git/YAML, version control, collector fleet management
- * Automation & Orchestration: Python (API automation, scripting), Ansible, Terraform, orchestration tools (Itential, StackStorm, AWX)
- * Integration & APIs: REST/GraphQL, OpenAPI, OpenTelemetry, Streaming Telemetry, secrets management (Vault/CyberArk), IPAM (Infoblox/NetBox), artifact repositories
- * Testing & Validation: Robot Framework, pytest, pyATS; test-driven automation
- * DevOps Practices: CI/CD, containerization (Docker/Kubernetes/OpenShift), GitOps, documentation-as-code, observability
- * AI-Assisted Development: Experience using AI-enabled development tools and coding assistants to accelerate software and automation development (Claude Code, Codex, GitHub Copilot, or equivalent)
- * AI Application & Integration: Experience integrating foundation models into enterprise solutions using model APIs, structured outputs, tool/function calling, retrieval and context engineering, MCP, and enterprise data sources
- * AI Agent Development: Designing, building, evaluating, and orchestrating AI agents and agentic workflows using modern agent frameworks and runtimes (LangGraph, OpenAI Agents SDK, Microsoft Agent Framework, Google ADK, NVIDIA NeMo ecosystem, or equivalent)
- * AI Operations & Governance: Understanding of evaluation, observability, guardrails, human-in-the-loop controls, authorization, auditability, failure handling, and safe integration of AI with deterministic enterprise automation
- * Excellent documentation and knowledge-sharing skills
- * Strong cross-team collaboration and communication
- * Self-driven problem solver; comfortable with ambiguity
- * Ability to convert business requirements into technical automation solutions
- * Ability to perform concurrent tasks in complex environments under adjusting priorities
- * Ability to communicate and modify approach, language, and style to different audiences
- * Professional writing style and experience with demonstrable technical and business-related artifacts is required
- * Collaborative, with the ability to manage conflicting interests and deal with ambiguity
- * Effective communication skills: capable of supporting presentations to convey concepts and solutions, writing effective emails, and discussing strategy with senior executives
- * Strong teamwork qualities: able to gain the trust of customers and collaborate effectively within the WWT team
- * Intellectually curious with a desire to understand constantly evolving technology solutions
- * Proactive, collaborative, with emotional intelligence, and the capacity to learn and synthesize new information
- * Adaptable, with the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- * Self-directed, with the ability to adapt to change and competing demands
- * You have extensive experience in developing and implementing IT automation within an organization
- * You hold a bachelor's degree in Computer Science, Electrical Engineering, or have equivalent experience
- * You have a proven track record of leading large and complex automation and observability engagements
- * You have experience in developing standards and best practices for development projects
- * You are familiar with modern development tools and environments, such as Git, Visual Studio Code, Docker/Podman, Kubernetes/OpenShift, and Linux/Unix
- * You have experience with data serialization formats such as YAML, JSON, XML, and CSV
- * You have proficiency in Python or other programming languages, and experience with Golang is a plus
- * You have a solid understanding of Model Driven Programmability (NETCONF/RESTCONF/YANG) and REST APIs
- * You have the foundational knowledge of public cloud computing platforms such as AWS, Azure, and GCP and private cloud computing platforms such as VMware vSphere
- * You have working knowledge of one or more observability and aiops tools and platforms, including Grafana, Dynatrace, Splunk, BigPanda, and Selector.ai
- * You have working knowledge of one or more automation and orchestration tools and platforms, such as Ansible and Terraform
- * You have working knowledge of AI-driven coding platforms and AI agent frameworks, such as Claude Code, OpenCode, Codex, and LangGraph
- * Travel as needed to customer sites up to 30%
- * Deploying and developing observability collectors-as-code
- * Multi-vendor abstraction, observability, and automation frameworks
- * Architect and design of agnostic observability pipelines
- * IT Operations Dashboard and Architecture design
- * ITSM tools (ServiceNow, Jira, BMC)
- * Cloud/On-premises migration checks and validation
- * Building and deploying AI-assisted development environments and agentic systems using modern coding assistants, agent frameworks, model APIs, tool-calling patterns, and evaluation/observability techniques
Benefits
- Health (Medical & Prescription), Dental, and Vision Care
- Onsite Health Centers (MO & IL)
- Employee Assistance Program
- Wellness program
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Flexible Spending Accounts
- Tuition Reimbursement
- PTO & Holidays
- Parental Leave
- Medical Leave
- Military Leave
- Bereavement
- Day of Caring
- Family Planning Benefits
- Nursing Mothers Benefits
- Voluntary Legal
- Voluntary Supplemental Accident/Illness/Hospital
- Voluntary ID Theft
- Pet Insurance
- Employee Discount Program
Company Overview
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