Note: The job is a remote job and is open to candidates in USA. Strategus is a CTV-first, fully managed service partner specializing in programmatic Connected TV and data-driven advertising. The Sr. Account Manager will manage high-value client relationships, lead campaign onboarding and execution, deliver analytical insights, and identify opportunities to improve performance, retention, and revenue growth.
Responsibilities
- Serve as the primary point of contact for the company's most prestigious and high-value clients
- Proactively recommends innovative and creative solutions for internal and external customers
- Partner with the Sales Team to provide an exceptional Premier client onboarding experience
- Operate as the lead point of contact for clients and internal team members regarding campaign management and execution
- Deliver exceptional customer experiences through proactive communication, orchestrating the right internal resources, and consistently offering recommendations to drive better campaign performance
- Work with customers to understand their strategic marketing goals and desired business outcomes and utilize this information to to support upsell/cross-sell activity
- Maintain high levels of customer retention and satisfaction contributing to successful Net Promoter Score Results
- Troubleshoot and proactively communicate account opportunities and risks when they arise, and proactively recommend solutions
- Present meaningful data and metrics to clients, providing deep analytical insights and recommendations that will enhance their campaign performance
- Keep up to date on digital marketing trends, technologies and market leaders, and share this knowledge with colleagues and clients
- Be a subject matter expert in various attribution suites, technical features of digital media campaigns
- In-depth analytical story telling for client reporting
- Strategic partner with Strategus Labs that identifies specific beta features to introduce to clients
Skills
- 7+ years' experience growing and retaining a client base in digital advertising (specifically CTV/OTT) or related industry
- Strong analytical skills and ability to creatively utilize data to tell a story and make strategic recommendations to a customer
- Proven leadership skills and the ability to provide guidance and mentorship to other Account Manager team members
- Problem solving and critical thinking abilities to find creative solutions to complex issues
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives
- Expert-level communication skills (written and verbal)
- Ability to analyze issues, make decisions and overcome obstacles
- Solid knowledge of the rapidly growing and evolving AdTech industry, especially in the CTV space
- Professional and expert presentation skills
- Experience with Salesforce, Google workspace and Google slides
- Demonstrated ability to go above and beyond to deliver a Best-In Class customer experience
- Experience building trust and rapport with clients to deepen relationships, while also effectively identifying and pursuing opportunities to drive revenue growth and achieve company objectives
- Bachelor's Degree in Business or Marketing preferred
Benefits
- Remote work in the USA
- A generous performance-based bonus program
- A full benefits package
- Development investment and opportunities to shape what's coming next for CTV and the brands we serve
Company Overview