Note: The job is a remote job and is open to candidates in USA. Orsini - Rare Disease Pharmacy Solutions is a leader in rare disease and gene therapy pharmacy solutions. The Specialty Pharmacy Program Analyst will support assigned manufacturer programs and therapies, working closely with various stakeholders to ensure effective communication and resolution of issues related to patient services.
Responsibilities
- Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers
- Collaborates with internal SPP teams or team members to expedite patient processing as needed
- Identify, investigate, and resolve escalated issues and cases related to complex reimbursement
- Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders
- In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer
- Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
- In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary
- Prepare and/or review internal reports for assigned therapy and manufacturer as requested
- Attend scheduled manufacturer, program manager and therapy team meetings
Skills
- Bachelor's degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered
- Must have experience working in manufacturer settings and/or with manufacturer account representatives. Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred
- Excellent verbal and written communication skills
- Intermediate knowledge of Microsoft Excel Required
- Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues
- Ability to work well in a team environment and provide support to other team members
- Ability to manage intake of issues via phone and email and segregate urgent from non-urgent
- Ability to be detailed oriented and flexible to changing priorities
- Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion
- Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues
- Ability to multitask and deliver on tight deadlines
- Ability to work well in a fast-paced environment
- Pharmacy Technician License Preferred
- National Pharmacy Technician Certification Preferred
Benefits
- Medical, Dental, and Vision Insurance
- 401k with employer match
- Accident & Critical Illness
- Life Insurance
- PTO, Holiday Pay, and Floating Holidays
- Tuition Reimbursement
Company Overview