Note: The job is a remote job and is open to candidates in USA. Team Velocity is a full-service marketing agency serving the automotive industry with integrated marketing solutions for OEMs and dealerships. The Special Operations Website Specialist serves as a cross-functional operational resource, managing escalations, troubleshooting complex website and client issues, supporting launches and special projects, and improving workflows and operational efficiency.
Responsibilities
- Serve as a primary escalation resource for complex website and operational issues
- Partner with Website Performance Managers and Account Managers to resolve high-priority dealer concerns
- Coordinate with internal Support, Product, Development, and OEM teams to drive issue resolution
- Manage and support special projects, launches, migrations, and operational initiatives
- Troubleshoot website functionality, integrations, inventory, pricing, analytics, and compliance-related concerns
- Identify recurring operational pain points and recommend scalable solutions
- Develop and maintain operational documentation, workflows, and best practices
- Assist in improving communication and handoff processes between departments
- Monitor trends in escalations and provide actionable recommendations to leadership
- Act as a resource for edge-case scenarios and non-standard dealer requests
- Help improve operational efficiency and reduce unnecessary escalations across teams
- Support onboarding and training initiatives for new team members
- Assist with QA validation and launch readiness for large dealer groups or strategic accounts
- Participate in process improvement and automation initiatives
- Collaborate with leadership on operational reporting and workflow optimization
- Provide guidance and support during critical business events or emergency situations
- Contribute to special initiatives related to OEM requirements, website compliance, and platform enhancements
- Support interdepartmental communication during periods of organizational change or growth
Skills
- The ideal candidate is equal parts operational strategist, technical problem solver, and relationship manager
- They are highly organized, adaptable, and capable of navigating competing priorities while maintaining professionalism under pressure
- They possess a strong understanding of website operations, automotive digital marketing, and client service workflows
- Calm and effective during escalations
- Comfortable working cross-functionally
- Technically curious and operationally minded
- Excellent communicators with strong follow-through
- Able to balance strategic thinking with hands-on execution
- Motivated by solving high-impact business challenges
- Strong understanding of website platforms, digital marketing operations, and client support environments
- Experience managing escalations and cross-functional coordination
- Exceptional organizational and time management skills
- Strong written and verbal communication abilities
- Ability to prioritize effectively in a fast-paced environment
- Proficiency with project management, ticketing, and communication tools
- Analytical mindset with strong troubleshooting capabilities
- Ability to work independently while collaborating across multiple teams
- Candidate must reside in the Continental U.S., Eastern and Central time zones highly preferred but all welcome to apply
- This is a full-time, remote, salaried position
- 3+ years' professional experience in digital operations, website management, automotive marketing, or related fields
- Automotive industry experience preferred but not required
Benefits
- Quarterly bonus opportunity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
- Remote work
Company Overview
Company H1B Sponsorship