Note: The job is a remote job and is open to candidates in USA. Augmodo uses Spatial AI to bridge the gap between spatial computing and retail — redefining physical commerce for the AI era. They are seeking a Solutions Program Manager to drive the operational success of strategic retailer programs, acting as the central operational hub between customer-facing teams and internal technical teams.
Responsibilities
- Serve as the primary point of contact between the Customer team and technical decision-makers, determining ownership, routing priorities, and facilitating clear communication when deliverables span multiple areas
- Build and maintain a Live Tracker of open items with Technical teams; share status with the Customer Decision Maker regularly, taking initiative to resolve with urgency and in support of end-customer objectives
- Coordinate badge and hardware troubleshooting and installation logistics with Customer Success and the Infrastructure Technical team
- Collaborate with Sales, Customer Success and Product to define and refine customer program KPIs, use cases and business case; validate feasibility and propose timelines based on input from Technical Teams
- Facilitate technical communications and requirements gathering between customers and Technical Teams
- Support Product and Commercial teams in formulating comprehensive pilot scopes, defining KPIs, and establishing clear KPI measurement methodologies
- Develop and manage detailed project timelines that account for internal engineering development cycles, data operations needs, and external customer requirements and dependencies. This will be central to customer program management
- Own the program timeline from kick-off to close; track milestones, dependencies, and blockers. Be the forcing function that ensures momentum and on-time delivery
- Manage lab and store install scheduling and coordination with the Infrastructure Technical Team and Customer Success
- Secure and organize all customer inputs required by Technical Teams; planograms, images, reference data, and other assets
- Initiate data collection workflows and manage associated dependencies
- Own the weekly internal customer team meeting with Technical Team; set the agenda, drive decisions, and ensure follow-through on actions
- Ensure Sales and Customer Success have timely, accurate information from Technical Teams, and vice versa
- Own internal communication across Engineering, Product, and Customer/Commercial teams, acting as the primary source of truth for pilot status
- Use your Issue Tracker and Program Timeline track pilot program status, surface blockers, and communicate risks to stakeholders on a regular and consistent basis
- Serve as the primary technical point of contact for Customer Team on all matters related to technical planning and installation; liaise and involve internal technical teams for timely and accurate resolution
- Escalate blockers to the Customer Team Decision Maker when resolution requires prioritization or cross-Team collaboration
- Work closely with the Customer Team Decision Maker on a day-to-day basis to ensure priorities are accurately understood and communicated
Skills
- Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience
- 3+ years of experience in technical program management, product management, or a similar role managing complex projects with internal and external stakeholders
- Proven ability to formulate project plans, manage complex timelines, and drive cross-functional teams to meet deadlines
- Exceptional communication skills; able to articulate technical concepts clearly to non-technical audiences and translate customer requirements into actionable engineering tasks
- Strong analytical and problem-solving skills, with a track record of identifying and resolving project blockers
- Experience supporting customer-facing teams and communicating directly with enterprise clients
- Experience in retail technology, computer vision, or B2B SaaS
- Familiarity with agile methodologies and project management tools (e.g., Linear, Notion)
- Understanding of the software development lifecycle, particularly in real-time or AI-driven systems
Benefits
- Medical
- Dental
- Vision
- 401k
- Equity
Company Overview
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