Note: The job is a remote job and is open to candidates in USA. Franklin Energy is hiring a Solutions Delivery - Technical Project Manager to manage client implementations and operations for its SaaS Customer Engagement Platform and related applications. The role coordinates requirements gathering, project delivery, testing, training, reporting, and client relationships across the Agile software development and project management life cycles.
Responsibilities
- Client Management, Project Management and ownership of the success of client customer engagement solution solutions implementations reporting to the VP of Operations for Client Technology Services. This includes both managing the requirements gathering and implementation process for new clients as well as management of client operations for Franklin Energy’s customer engagement platform customer base. You will be responsible for key aspects of client management, requirements gathering, program scheduling and tracking, client communicates, assisting in testing, and managing reporting. You will work with developers to implement our technology products including developing an understanding of our Web, backend and database systems
- Account Management, Project Management, Risk Management and Budget Management
- Technical leadership during project planning and delivery for all aspects of our technology delivery services using Agile SLDC and including Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database and IT Systems
- Manage schedule, tasks assignments, coordinate resources for all aspects of the Program/Project Management and reporting of milestone
- Develop and maintain RAID logs (Risk, Action, Issues and Decisions) to ensure business and assignment risks are identified, monitored, and managed
- Development of technology deliverables for the different roles associated with our platform (Programs, CSRs, Contractors, etc.)
- Collaboration and Support PM’s and other personnel involved in respective account client implementations and operations
- Facilitate the process for requirements gathering workshops and develop Business Requirements Documents (BRD)
- Customer Engagement Training for different roles associated with our platform (Programs, CSRs, Contractors, etc.)
- Managing and assisting quality assurance activities for your accounts
- Participate in Testing code, review, and implemented products as needed
- Work directly with both our clients, set appropriate expectations and own the success of the project implementations
- Identify and implement process improvement activities/projects, working with our clients, and product teams using best practices and creative thinking
- Performs other duties as assigned by the VP of CEP Solutions
Skills
- 3+ years of related experience
- Previous exposure to Project Management methodologies and associated tools
- Strong Data Analytics skills
- Excellent understanding of all phases of Agile Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC)
- Excellent understanding of Confluence, Jira Systems, Kanban board and SharePoint
- Working experience in environment of Web portal and API development, Data Ingestion, data management for reporting, Data file transfers, Database, and IT Systems
- Strong understanding of data ingestion and tracking data in systems/databases, data extracts and data analytic
- The ability to work independently; collect data, analyze information, produce templates and reports
- Ability to demonstrate and communicate the functionality of our technology offerings
- Effective ability to work directly with clients and their customer base as required
- Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
- Ability to identify and resolve any issues with PMs, customers and trade allies
- Strong customer service and communication skills
- Must be able to handle a wide work variety and work in a fast-paced environment
- Proficient in Microsoft Project, Excel, PowerPoint, Word and Teams
- Ability to communicate effectively, both verbally and in writing with customers, clients, and employees
- Valid driver's license
- Bachelor Degree from an accredited college or university in a technical or engineering discipline (preferred)
- Previous customer service/account management experience preferred
- Experience with energy efficiency program implementation preferred
- Proficiency in applicable process documentation tools (Visio, or equivalent) preferred
- Proficiency in applicable project scheduling tools (MS Project, or equivalent) preferred
- Advanced proficiency in implementing SaaS solutions preferred
- Familiarity with clean-tech is a plus
- Preferred experience with website development using PHP, HTML, CSS, Javascript and MySQL, larger database Cassandra
- Good understanding of database, Tables and columns, proficiency in SQL preferred
- PMP preferred but not required
Benefits
- Medical, dental, and vision coverage
- Retirement benefits
- Paid time off
- Paid holidays
- Other company-sponsored benefits and programs
Company Overview
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