Note: The job is a remote job and is open to candidates in USA. Tassel is hiring a Customer Success Manager to own relationships with university partners after the sale. The role focuses on retaining and renewing customers, growing revenue through upsells and cross-sells, and helping customers realize value from the platform.
Responsibilities
- Manage a large portfolio of customer accounts, building strong, long-term relationships with key stakeholders and decision-makers
- Own renewals for your book of business, including forecasting, early renewal planning, contract and pricing discussions, and closing on time
- Identify and close upsell and cross-sell opportunities by understanding each customer's goals, usage, and needs
- Meet or exceed assigned quotas for retention, renewal, and expansion revenue
- Monitor account health, spot churn risks early, and build and execute plans to address them
- Partner with Product and Implementation teams to resolve issues and move customer needs forward
- Keep accurate account notes, pipeline, and forecasts in our CRM
- Share customer feedback and trends with internal teams to help shape our product and customer experience
- Present to a large online audience in Webinars, host multi-school collectives, and travel occasionally for graduation ceremonies
Skills
- 2+ years of experience as an Onboarding Manager, Customer Success Manager, or Account Manager
- Demonstrated ability to manage many customer relationships at once and prioritize effectively
- Comfort with a quota-carrying role, with a track record of or strong aptitude for renewals and upselling
- Excellent written and verbal communication skills, including presenting to customers and negotiating
- Strong organization and follow-through, with the ability to work independently
- Ability to teach customers technical concepts and platforms, and turn data into insights
- Bachelor's degree (4-year) from an accredited institution
- Experience in the technology or software industry
- Experience working with CRM tools (for example, Zoho CRM, Salesforce, or HubSpot)
- Experience selling to or supporting education, higher education, or public-sector customers
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