Note: The job is a remote job and is open to candidates in USA. Randstad Enterprise is a specialized talent company seeking a Solutions Delivery Consultant. This role focuses on improving business efficiency and productivity by developing strategic delivery and operational solutions for a portfolio of clients.
Responsibilities
- Drive the incremental growth and profitability of our client programs. Identify and support the design and implementation of additional services and solutions that add value to client delivery teams and customers
- Responsible for the identification and management of solution-wide or practice projects, including overall process improvements, reporting suite changes, QBR/ABR delivery, and compliance education. You will also manage projects expanding beyond the customer portfolio impacting Client Delivery Optimization processes, tools, and initiatives
- Manage and participate in CBO projects, leading these initiatives as the best practice lead, SME, and/or direct contributor. Work to identify and solve challenges within client programs to create value-add through constant service maturity
- Keep abreast of company policies, practices, and procedures so that all core training programs can be maintained
- Providing direction to client delivery teams and clients regarding industry and market trends to help make impactful business decisions
- Compiling, monitoring, and measuring key data points to identify performance indicators against program and industry benchmarks , alongside monitoring and reporting on payroll, compliance, and other standard hiring practices
- Partnering with client delivery teams and clients to implement strategies impacting SLA attainment, hiring objectives, and customer satisfaction targets , as well as ensuring all invoices and payments are correctly accounted for
- Leading the QBR/ABR process from start to finish, including process management, data gathering/interpretation, functional team support, and content creation
- Identifying and supporting the implementation of process efficiencies while driving technology adoption
- Working directly with EDAO on Talent Radar, Enterprise Navigator, and Supplier Sonar dashboards to drive strategic business decisions
- Consulting with teams regarding current regional, state, and federal laws and providing SLA and KPI monitoring and improvement recommendations
Skills
- 5–7 years of combined business, recruiting, and operational experience, including 5 years of experience in people management
- Superior consulting, leadership, management, interpersonal, and mentoring skills, with strong management skills grounded in people development and team building
- Strong customer focus and customer service skills with documented experience presenting to C-level executives
- Demonstrated experience managing large, complex accounts or projects, as well as describing and documenting project or client requirements
- Exceptionally detail-oriented with a concern for quality expressed by continually initiating system and process improvements
- Proficient using Google Suite and Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook
- Bachelor's degree in Business Management or a related field highly preferred
- Six Sigma, PHR, SPHR, PMI, or similar certifications are preferred
Benefits
- Variable pay for performance
- Option to take part in Randstad's success through our employee Share Purchase Plan
- Growth and development opportunities in a fast-changing global environment
- An environment that promotes work-life balance: flexibility with intentionality
- Medical, prescription, dental, vision, AD&D, and life insurance offerings
- Short-term disability
- 401K plan (all benefits are based on eligibility)
Company Overview