Note: The job is a remote job and is open to candidates in USA. Sensaria is part of Circle Graphics, a leader in producing grand and large-format digital graphics. The Account Manager is responsible for providing excellent customer service, handling orders, and addressing customer inquiries while collaborating with coworkers across departments.
Responsibilities
- Provide positive, reliable customer service with a proven track record
- Communicate via phone and e-mail quickly and knowledgeably
- Handle and/or escalate all customer issues/concerns
- Serve customers and accommodate their requests quickly and efficiently
- Understand all the steps necessary to complete each stage of a job through order entry, pre-press, print, post-press and shipping
- Traffic customer orders through our order management system
- Navigate through the order management system and apply notes where applicable
- Possess great product and production knowledge for out-of-home applications
- Interpretation of major drawing and page layout formats for artwork and color presentation
Skills
- Minimum two years' Account Management/general administrative experience
- Effective written and verbal communication skills, both internally and externally
- Excellent grammar and proofing skills
- Quick learner
- Ability to “multi-task” while also reassessing priorities on a continual basis
- Excellent attention to detail and follow through with communication and a sense of urgency for deadlines
- Computer skills, including MS Windows Office Suite and Outlook
- Ability to learn company customized software
- Must understand vague and implicit instructions, and react favorably in all work situations
- Must be approachable and responsive to a variety of people and issues
- Must be adaptable and flexible in dealing with a variety of people
- Must be able to resolve problems, handle conflict and make effective decisions under pressure
- Must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion
- Ability to effectively present information and respond to questions from customers or other departments
- Ability to add, subtract, multiply and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, and apply concepts of basic algebra
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Computer graphics or design background helpful
Benefits
- Vacation days
- Sick days
- Paid holidays
- Paid maternity and paternity leave
- Paid floating holiday
- Medical
- Dental
- Vision
- 401K
- STD
- LTD
- Optional Life insurance
- Opportunities for professional development
Company Overview