Note: The job is a remote job and is open to candidates in USA. Phluence is hiring a Solutions Consultant to lead end-to-end deployments of its platform for healthcare and pharmaceutical customers. The role guides clients through discovery, solution design, technical integration, launch, and ongoing optimization while managing stakeholder relationships and cross-functional delivery.
Responsibilities
- Lead Implementations: Own the delivery of Phluence's solutions with healthcare organizations, pharmaceutical companies, and patient support hubs
- Trusted Client Advisor: Build and maintain strong relationships with client stakeholders—including executives, IT, clinical, and operations—serving as a credible advisor throughout the engagement
- Workflow & Solution Design: Collaboratively define project scope, map intricate workflows, design UX flows, create chatbot scripts, and align on measurable success criteria
- Technical Integration: Partner with customer and internal engineering teams to scope, coordinate, and validate technical integrations
- Project & Program Management: Strong expertise in industry-standard project and program management practices, with proven ability to create and maintain project registries, status reports, and other tracking tools to ensure alignment and delivery across stakeholders. Ensure projects are delivered on time, on budget, and to specification
- Analytics & Insights: Skilled in data analysis and visualization, with experience creating dashboards, extracting insights, and leveraging analytics to inform decision-making and drive continuous improvement
- Execution & Delivery: Write user stories, manage backlog prioritization, lead acceptance testing, and oversee launch activities
- Continuous Improvement: Facilitate user testing, collect data and feedback, and drive iterative improvements post-launch
- Cross-Functional Collaboration: Run agile processes including project kickoffs, planning, retrospectives, and standups
- Stakeholder Communication: Translate complex technical and workflow concepts into clear, actionable communication tailored to different audiences
Skills
- 5+ years leading implementations in healthcare technology
- Demonstrated success working with or for pharmaceutical companies or patient support hubs or experience with patient access and/or market access workflows in pharma
- Strong technical acumen with experience partnering closely with software engineers and participating in technical discussions
- Excellent project management skills with proven ability to manage competing priorities and drive execution
- Trusted relationship-builder with proven experience engaging client leadership and cross-functional stakeholders
- Outstanding communication skills, with the ability to adapt style and level of detail to executive, clinical, business, and technical audiences
- Strong sense of ownership and accountability, with the ability to work independently and deliver outcomes
- Strong attention to detail
- Bachelor's degree
- Experience working for a start-up
- Experience in digital health solution design
- Exposure to chatbot design and conversational UX
- Familiarity with Agile and Lean methodologies
- Experience conducting user research and usability testing
- Comfort with analytics and performance metrics to drive solution improvements
Company Overview
Company H1B Sponsorship