Note: The job is a remote job and is open to candidates in USA. SBT provides conversational messaging and payment solutions. The Solutions Consultant determines the technical scope of new business opportunities, supports sales through product expertise and demonstrations, and aligns SMS and payment solutions with customer needs throughout the sales process. The role also collaborates across teams and shares market feedback to inform product improvements.
Responsibilities
- Fully understanding of the customer’s functional and technical requirements and is involved in the specification of these
- Analyze client’s business needs, integrate client’s business strategies, and recommend appropriate SMS & payment technology solutions utilizing companies’ methodologies. Conducts analysis of corporate objectives, business functions, and processes
- Provides linkage and continuity from Sales to Services – through a complete understanding of the proposed solution, including the creation of appropriate documentation (Solution Scope Documentation- SSD and Enterprise clients/prospects Statements of Work- SOW) a. Gathering information from the prospect to understand the business & technical functional requirements. Conducting a thorough needs analysis to define functional requirements, and business issues and improve Time to Revenue (TTR)
- Answer all technical questions that a Sales Executive and New Business Developers (NBD) can’t
- Provide live (Zoom/Teams & In-person) & recorded (blogs/Social) product demonstrations
- Use the product to craft solutions to complex customer problems
- Serve as the technical lead for prospects during their pre-sale’s engagement
- Contributes to the preparation of sales materials, proposals, product recommendations, RFx responses
- Develop subject matter expertise in specific solutions/verticals (SMS/Text, payments services & gateways, mobile wallets, alternative payment methods, and CaaS providers and competition, etc.) Proactively providing information on relevant current events as well as feedback on product developments within the SMS/Text and Payment industries
- Work together cross-functionally with Sales, Account Managers, Product, and Implementations teams to grow the pipeline and get clients live
- To pro-actively offer advice to the Sales leads and the rest of the Sales Team based on their experience and knowledge of the customer and the solution
- Understand and adhere to all corporate policies including but not limited to the Code of Business Conduct and Ethics
- Ensure the security of information
- Adhere to the Company's Code of Conduct/Ethics
- Create and maintain effective working relationships with other Company employees
- Ability to multi-task, prioritize, and manage time effectively
- Contribute to the professional culture within the office and the company overall
- Project a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors
- Ensure security of information in all matters pertaining to company, client, and consumer information
Skills
- SBT is seeking a self-motivated enterprise-class professional with strengths in technology, networking, planning, business case creation, and presentation techniques
- The ideal candidate is a self-starter who thrives in a dynamic environment
- Expertise in the SMS/text and payments industry, mobile wallets, and alternative payment solutions is essential
- A thorough understanding of the company's internal processes is also necessary
- 2+ years of experience integrating with web APIs
- Bachelor's degree or equivalent experience
- Basic knowledge of Application Interfaces – APIs, with a particular focus on R.E.S.T APIs and Json protocols
- General understanding and use of Postman Collections
- Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs, Basecamp, etc.)
- Excellent communication skills; comfortable leading meetings with C-level contacts
- Ability to identify and clearly communicate pragmatic solutions to complex integration problems
- Continuous desire to improve technical acumen
- You have full professional proficiency (written and verbal) in English
- Polished appearance
- Strong articulation and presentation skills
- Good technical writing skills
- Ability to multi-task multiple opportunities simultaneously and under the pressure of deadlines
- Knowledge of the following: cloud, and hybrid services (LMS, LOS, CRM, ERP)
- Excellent written and oral communication skills
- Excellent persuasive presentation skills. The solution consultant must be able to speak with authority
- Very strong active listening skills
- Strong analytical and problem-solving skills
- Ability to listen, analyze, discuss, and promote solutions with customers and respond to their needs
- Ability to self-motivate and work independently with little supervision
- Ability to work under pressure and meet demanding deadlines
- Must be creative and innovative in thought, bringing new ideas on how to be successful in changing markets
- Works effectively in a team environment
- Good proficiency with MS Office products, in particular Word and PowerPoint
- Ability to multi-task, prioritize, and manage time effectively
- (Preferred degree in Computer Science, Information Systems/Management, Business, or Finance.)
- Payments and SMS/ Text experience preferred
- (Preferred but not essential experience with cloud-based solutions such as Loan Management Systems, Loan Origination Systems, and CRM systems)
Benefits
- Remote position.
Company Overview
Company H1B Sponsorship