Note: The job is a remote job and is open to candidates in USA. ParallelDots provides ShelfWatch, a retail shelf monitoring and execution platform used by global CPG and FMCG brands. The Solutions Consultant translates client requirements into product configurations, owns solution design through implementation and steady state, leads client calls and demos, manages escalations, and partners with Product and Engineering to improve the platform.
Responsibilities
- Translate client requirements into ShelfWatch capability — map the ask to what exists, specify the configuration, and define what "done" looks like in terms the client will accept
- Own the solution design across the account lifecycle, from scoping through go-live and into steady state
- Run client calls: walk through the solution as it's being built, demo new capability, work through queries and concerns in the room
- Push back where it matters — steer clients toward standard product instead of bespoke workarounds, and say plainly when something is not feasible
- Route escalations to the right internal team with enough diagnosis attached that they can act on it, rather than passing the message along
- Partner with Product and Engineering — you'll be one of the sharpest sources of signal on what real clients actually need
- Build the internal reference material for your specialization, so the next account doesn't start from zero
Skills
- 2+ years in a client-facing implementation, functional consulting, or post-sales solutions role, with enterprise customers
- Hands-on experience configuring a productized platform — SAP, Salesforce, ServiceNow, Workday, Icertis, StayinFront, Zoho, Freshworks or similar
- A track record of mapping client requirements onto existing product capability rather than building around it
- Ran client calls independently — demos, scope discussions, escalations — without a PM or account manager in front of you
- Comfortable reading JSON, logs and API documentation
- Can write SQL, or an equivalent way of pulling and sanity-checking data yourself
- Uses AI tools to investigate a problem before escalating it. We'll ask for a specific example
- Can tell a client on a live call that something isn't technically feasible, without needing to check first
- Background in retail execution, FMCG/CPG, or any field-force software
- Experience across multiple countries or regions
- Worked with an India-based delivery team serving global clients
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