Note: The job is a remote job and is open to candidates in USA. Radicle Health is a collection of human services software products that helps organizations better serve their communities through collaborative technology. The Solutions Consultant will bridge technical expertise and sales strategy by supporting pre-sales activities, delivering customized SaaS demonstrations, addressing technical questions, and contributing to RFPs and sales enablement. The role also partners with Product and Customer Success teams to improve the sales process and develop assets for a new product line.
Responsibilities
- Provide pre-sales support and technical assistance to the sales team
- Conduct live solution demonstrations tailored to customer needs
- Collaborate with account executives to understand customer requirements and deliver customized presentations
- Address technical questions and provide expert guidance during the sales process
- Support the RFP (Request for Proposal) process by contributing technical content and ensuring accurate and compelling responses
- Work closely with Product and Customer Success teams to ensure a seamless customer experience
- Identify and communicate customer feedback and unmet needs to internal teams
- Assist in the development of sales materials and technical documentation to establish new processes and information pertaining to a new product line
- Develop technical sales assets and a scalable demo environment to structure and support a new product line
- Improve the sales process by sharing feedback with the VP of Sales based on observations during sales calls
- Review Gong recordings to gather feedback on areas for improvement in sales tactics and presentations
Skills
- 5+ years of experience of Human Services experience
- Familiarity with EHR systems or proven experience with SaaS software
- Strong presentation and communication skills
- Ability to understand customer requirements and translate them into effective demonstrations
- **Strong Communication:** Exceptional verbal and written communication skills, with the ability to convey ideas and designs across teams
- **Analytical Abilities:** Competence in analyzing project needs and developing plans to address business challenges and opportunities
- **Time Management and Organization:** Excellent organizational skills with the ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
- **Teamwork and Collaboration:** Strong team player with a collaborative mindset, eager to contribute to team success and open to continuous learning and improvement
- Remote within the US
- Past experiences working with multiple, complex product lines is preferred
Benefits
- 401k matching
- Medical, dental and vision healthcare coverage
- Unlimited PTO
- Paid holidays
- Volunteer time off
- Paid parental leave
- Remote within the US
Company Overview