Note: The job is a remote job and is open to candidates in USA. RELEX Solutions is a company that delivers a unified supply chain planning platform for retailers and manufacturers. They are seeking a Solution Analyst to join their Business support & testing team, responsible for supporting customers and conducting acceptance testing for development items.
Responsibilities
- You will analyze and resolve supply chain related and SQL issues our customers and colleagues are facing by using RELEX’s leading-edge technology
- You will provide consulting and support to customers on developing their RELEX system
- You will ensure and support high-quality product development by conducting acceptance testing
- You will conduct analyses and investigations on ad-hoc basis for different internal stakeholders
- You will be working closely with consultants to create customer and product related documentation
Skills
- Strong analytical and problem-solving skills
- Strong understanding of SQL databases and queries. Query Writing for reporting, data manipulation and investigation. Familiarity with Python for data analysis, with a willingness to grow scripting skills
- Proactive and result-driven attitude towards work
- Ability to understand SCM systems from both business and IT perspectives
- Excellent communication skills
- Educational background in Industrial Engineering, System sciences, Data Science, Statistics, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
- Strong will to learn how our products operate and deliver world-class service
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
- Experience using AI-powered tools to improve personal productivity and streamline routine tasks
- Practical understanding of large language models (LLMs), including prompt design, context management, and appropriate model usage, and the ability to apply these concepts to real-world tasks such as documentation, investigation, and workflow support
- Ability to configure or leverage AI-assisted workflows to automate repeatable support tasks, while exercising sound judgment on when human expertise is required
- Interest in staying current with emerging AI technologies and proactively identifying opportunities to enhance team efficiency and ways of working
- Previous work experience as an Analyst, Data Scientist etc or in customer service
- Ability to understand code and prior knowledge of databases
- Experience from retail, FMCG/CPG supply chain management, logistics, pricing
- Experience in implementing, or maintaining enterprise-scale software solutions
- Understanding of ITIL best practices for customer support
- Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc
- Basic understanding of networking principals
Benefits
- Flexibility in how and where you work
- Room to thrive in a fast-growing global company with a good market position
- Practical benefits that support work, family, wellness, and everyday life
- Annual leave
- Two paid volunteering days each year
- Diverse, inclusive, and supportive work culture
- Work that meaningfully reduces waste and improves sustainability
- Ownership, autonomy and flat hierarchies
- Promise career progression (if that’s what they want)
- Genuine work-life balance
Company Overview
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