Note: The job is a remote job and is open to candidates in USA. TIAG is hiring a SolarWinds System Administrator to join our team in support of the Federal Law Enforcement Training Centers (FLETC) in a full time capacity. This role is responsible for operating, optimizing, extending, and integrating the enterprise SolarWinds Orion platform.
Responsibilities
- Provide server-side support for SolarWinds applications, including patching, troubleshooting, and general maintenance of a HyperV-based virtual environment
- Manage the day-to-day operations of the network monitoring solution, including the design, planning, and rollout of monitoring to new and existing systems
- Install, test, maintain, troubleshoot, upgrade, and document enterprise network and system monitoring tools
- Diagnose, analyze, and resolve complex network performance issues and technical challenges using SolarWinds data
- Design and maintain highly available (HA) and scalable architectures, including managing Additional Polling Engines (APEs), Additional Web Servers (AWS), and High Availability deployments
- Develop and implement Disaster Recovery (DR) strategies for the SolarWinds environment to ensure continuous monitoring capabilities
- Architect comprehensive monitoring strategies across various SolarWinds modules (NPM, SAM, NTA, NCM, VMAN, DPA, etc.) to provide holistic visibility into on-premise and cloud infrastructures
- Develop custom scripts and automation using PowerShell, Python, SWQL (SolarWinds Query Language), and the Orion REST API (SWIS) to automate administrative tasks and auto-remediate known issues
- Integrate SolarWinds with third-party systems, such as ITSM platforms (e.g., ServiceNow, Jira) for automated ticketing, and alert management tools (e.g., PagerDuty, xMatters)
- Design complex, audience-specific dashboards and reports for C-level executives, IT management, and engineering teams
- Engineer advanced alerting mechanisms to reduce alert noise/fatigue, utilizing complex trigger conditions, dependencies, and escalation routing
- Create and maintain custom SAM (Server & Application Monitor) templates to monitor proprietary or niche enterprise applications
- Collaborate with DBAs to optimize the SolarWinds SQL database, ensuring proper indexing, maintenance plans, and query performance to prevent platform latency
- Perform capacity planning for the SolarWinds infrastructure, monitoring poller performance and database size to forecast future hardware or licensing needs
- Serve as the ultimate point of escalation (Tier 3/4) for complex monitoring and platform-related issues
- Implement and manage Role-Based Access Control (RBAC), ensuring strict security boundaries and least-privilege access for all platform users
- Ensure the SolarWinds environment adheres to enterprise security standards (e.g., applying STIGs, managing SSL certificates, auditing platform access)
- Mentor and train junior administrators and NOC staff on SolarWinds best practices, navigation, and basic troubleshooting
- Develop and maintain comprehensive Standard Operating Procedures (SOPs) and technical design documents for the monitoring environment
Skills
- A minimum of 5 years professional experience
- 3+ years of experience supporting SolarWinds is required
- Solarwinds certified required
- CompTIA Sec+ required
- Ability to obtain and maintain a Secret Security clearance is required
- A Bachelors degree is preferred but not required
Benefits
- This position is fully remote.
- TIAG is an equal opportunity employer and federal contractor or subcontractor.
- TIAG takes proactive steps to employ and advance in employment qualified individuals without regard to disability or protected veteran status.
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