Note: The job is a remote job and is open to candidates in USA. Henry Schein One is a global leader in dental practice management technology. The Software Trainer I (Clinical) provides remote training and implementation for Henry Schein One eServices, supports customer service goals, documents training activity, and collaborates with Implementation and Support teams to address customer needs.
Responsibilities
- Facilitate remote training calls with new and existing customers using standardized curriculum agenda
- Instruct offices using prepared curriculum on each topic
- Provide post training session documentation on related topics
- Maintain updated calendar
- Responsible for excellent time management skills to achieve customer service expectations
- Maintain individual utilization and productivity goals as determined by leadership
- Schedule follow up sessions or webinars with customers as needed
- Provide email communication to offices and other team members as required
- Attend and participate in weekly team meetings
- Document sessions within CRM system
- Work on several different software platforms to retrieve customer data for monitoring
- Maintain an average of 75% of work time on phone with customers
- Maintain a personal CSAT score of 90% or above
- Work with Implementation team members to coordinate Core and eServices training sessions
- Assist Support team members to resolve technical issues for customers
- Provide shadowing opportunities on a limited basis
- Participate in special projects and perform other duties as required based on current business needs
Skills
- * Typically 4 or more years of related experience
- * High School graduate, vocational and /or on-the-job training
- * Ability to work efficiently in a high volume, fast-paced environment
- * Follow-up skills, prioritization, and communication skills
- * Basic product and shipping knowledge
- * Strong data entry and computer skills; including email, Microsoft Word, Microsoft Outlook, Microsoft Excel, and AS400, or comparable system
- * Focus on internal and external customer service
- * Strong time management skills and the ability to prioritize work and meet deadlines
- * Attention to detail and accuracy
- * Customer service oriented and ability to work with complex issues
- * Interpersonal communication skills
- * Written and verbal communication skills
- * Ability to maintain confidential and highly sensitive information
- * Ability to work in a team environment
- * Ability to multi-task
- * Establish productive working relationships at multiple levels within the organization
- * Ability to manage conflict
- * Capacity to work under pressure
- * Bachelor's degree preferred
Benefits
- A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!
- This position is remote within the United States with up to 10% travel as needed.
Company Overview