Note: The job is a remote job and is open to candidates in USA. STERIS is a global provider of products and services supporting patient care, infection prevention, and healthcare and life sciences. The Software Implementation Project Manager leads end-to-end software implementation projects for healthcare customers, coordinating cross-functional teams, managing risks, and ensuring timely delivery through go-live.
Responsibilities
- Lead end-to-end software implementation projects
- Develop project plans, timelines, and resource strategies
- Ensure adherence to defined scope, timelines, and deliverables
- Maintain accurate project documentation, including project plans, call notes, and trip reports
- Serve as the primary point of contact for Customers and stakeholders
- Gather Customer requirements and translate them into actionable project tasks
- Coordinate activities across implementation, data, software services, and client success teams
- Manage project risks, issues, and escalations
- Oversee testing, training, go-live, and transition to support
- Drive Customer satisfaction through proactive communication and execution
- Contribute to process improvements and project management best practices
- Mentor team members and support departmental initiatives
Skills
- Bachelor's degree plus 4 years of relevant experience OR high school diploma/GED plus 12 years of relevant experience in lieu of degree
- 5+ years of customer-facing project management experience, preferably in software implementation or technology services
- Knowledge of software implementation
- Develop and maintain working knowledge of information technology terminology and troubleshooting
- Experience with industry-standard software-based project management tools
- Ability to manage multiple projects simultaneously
- Ability to travel between 25-40% annually within the U.S. and Canada
- Customer-focused mindset
- Excellent communication, problem-solving, and decision-making abilities
- Strong leadership and collaboration skills
- Ability to influence and communicate across all levels of an organization
- Strong organizational and prioritization skills
- Sound business judgment
- Adaptability, resilience, and a continuous improvement mindset
- 1–3 years of healthcare industry experience
- PMP certification
- Experience with CRM systems
- Advanced Microsoft Office skills (Excel, PowerPoint, Word)
- Experience in healthcare technology or SaaS implementations
Benefits
- Extensive Paid Time Off and (9) added Holidays
- Excellent Healthcare, Dental and Vision Benefits
- Long/Short Term Disability Coverage
- 401(k) with a company match
- Maternity and Paternity Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Tuition Reimbursement and continued education programs
- Excellent opportunities for advancement in a stable long-term career
- This position is eligible for bonus participation.
Company Overview
Company H1B Sponsorship