Note: The job is a remote job and is open to candidates in USA. One Inc is a leader in the insurtech space, providing a full suite of payment solutions. The Software Implementation Consultant will play a key role in delivering SaaS products by advocating for customers and ensuring high-quality work is delivered on time.
Responsibilities
- Configure payment platform features
- Communicate API contract information to customers and assist them with understanding our API structure
- Produce the following artifacts as needed
- Extract requirements from customers by coordinating and running face-to-face and web-conferencing interviews
- Document requirements, nuances, and solution to be implemented
- Provide subject matter expertise to internal and external stakeholders
- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Successfully engage in multiple initiatives simultaneously
- Work independently with stakeholders to define concepts, review specifications, solicit feedback, and obtain approval for specifications
- Work in tandem with the project manager to coordinate deliverables and communicate updates
- Work with developers and QA to understand and coordinate technical requirements and design
- Complete high-level testing to ensure solution is functioning per requirements
- Willingness to travel up to 25% of the time to customer and other locations in the United States
Skills
- Customer-facing experience is required
- Self-starter with a proactive approach to problem-solving
- The ability to identify and map the solution to meet our customers' business requirements
- Excellent verbal and written, communication skills and the ability to interact professionally with a diverse group of executives, managers and subject matter experts
- Abstract thinking, critical thinking, & problem-solving capabilities
- Ability to influence, compromise, and negotiate to solve true customer needs
- Detail oriented
- Excellent project prioritizing skills
- Self-learning, motivated, focused
- The ability to quickly learn new concepts and products
- Bachelor's Degree in Business, Computer Science, MIS or equivalent experience is required
- 4+ years of recent experience in a SaaS environment is required
- Experience gathering, creating and managing requirements is required
- Experience building UI mockups & wire framing mockups is required
- Experience working on third party integrations, REST APIs
- AGILE Development & SCRUM methodology experience
- Insurance industry experience is highly desired, including policy management and digital payment
Company Overview