Note: The job is a remote job and is open to candidates in USA. Pearson is the world's lifelong learning company, and PSG-CP is the organization powering how that learning gets created and delivered. The Software Engineering Team Manager will lead a global team to manage and deliver content solutions while integrating AI applications, ensuring high-quality production-ready solutions, and fostering a strong engineering culture.
Responsibilities
- Set a high bar for technical talent, customer instincts, and AI-first engineering judgment
- Conduct regular 1:1s, provide technical mentorship, and invest in the career growth of each team member. Create an environment where strong engineers do the best work of their careers
- Staff and oversee engagements with lines of business across your team's portfolio, making resource allocation decisions that balance stakeholder needs, platform health, team development, and business priorities
- Own delivery across the Prizm, Semantics, Transformation, and Delivery Services roadmaps, keeping the core platform reliable, scaled, and moving
- Work with line-of-business leaders to qualify engagements, scope work, and set expectations before your team commits. Own the relationship through the lifecycle of the engagement, not just the kickoff
- Review technical architectures and code produced by your teams, ensuring they ship high-quality, production-ready solutions that meet enterprise expectations for reliability, observability, security, and cost
- Stay hands-on enough to lead technical discovery sessions, prototype solutions, and debug complex production issues alongside your team when needed
- Build repeatable playbooks, starter repositories, integration templates, and an internal knowledge base that captures what your team learns in the field. Route field-proven patterns back into the platform teams so wins compound instead of staying one-off
- Set and uphold a high standard for AI-augmented engineering practice. Coach the team on the effective, responsible use of agentic coding tools, and shape how AI fits into how this group designs, ships, and operates software
- Define team OKRs that tie to line-of-business outcomes and platform adoption goals. Create operational cadences (standups, retros, engagement reviews, design reviews, incident reviews) that keep the teams aligned, accountable, and continuously improving
- Partner with Product and Architecture to translate field insights into platform improvements. Serve as the voice of the internal customer in planning
- Represent the platform with senior stakeholders across lines of business at the highest level
Skills
- 10+ years of experience in software engineering, solutions architecture, or a technical customer-facing role such as forward deployed engineering or consulting
- 4+ years of people management experience with a track record of hiring, developing, and retaining strong engineers, ideally within a services, post-sales, or forward deployed organization
- Experience building teams or practices from 0 to 1, plus the judgment to do that inside an organization with real systems already in production
- Experience working directly with enterprise stakeholders on technical implementations, including comfort navigating complex organizational dynamics in a large company
- Real production experience building on large language models and generative AI: agents, retrieval, evaluation frameworks, prompt management, guardrails, and the harder operational realities of running AI in production (rate limits, non-determinism, provider outages, schema drift, cost and latency)
- A genuine point of view on AI-first engineering. You use agentic coding tools daily, you have opinions on which tools work best for which tasks, and you have shaped team practice around responsible AI adoption
- Enough depth in distributed backend systems and cloud-native architectures (AWS, Azure, or GCP) to credibly review what your teams ship: services, async processing, event-driven pipelines, and content and data systems at scale
- Strong operational instincts around observability, on-call, incident response, security, and the kind of platform discipline that keeps services trustworthy at multi-tenant scale
- Executive presence and the ability to move between strategic conversations with senior stakeholders and hands-on debugging sessions with engineers without losing either audience
- Strong written and verbal communication skills. You can translate technical complexity into clear narratives for different audiences
- Genuine excitement about building something new and defining what great looks like for a practice that doesn't yet exist
- Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience
- Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Benefits
- This position is eligible to participate in an annual incentive program.
- Information on benefits offered is [here](https://pearsonbenefitsus.com/).
Company Overview
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