Note: The job is a remote job and is open to candidates in USA. PNC is seeking a Software Engineering Lead within its Tempus Technologies organization. The role leads a team responsible for advanced development support, critical issue resolution, and Tier 4/Level 3 support across application, infrastructure, database, cloud, and integration layers. The position also provides technical leadership, mentors engineers, drives root cause analysis and automation, and contributes to software development and operational improvements.
Responsibilities
- Lead, mentor, and develop a team of Development Support Engineers
- Provide technical guidance and oversight for complex engineering and production support challenges
- Foster a culture of accountability, continuous learning, and operational excellence
- Serve as an escalation point for the most critical customer and production issues
- Drive root cause analysis efforts and implement long-term corrective actions
- Mentoring and working with remote and offshore resources with the flexibility to adjust working hours as required
- Own Tier 4 / Level 3 support processes for critical applications and services
- Troubleshoot and resolve highly complex issues spanning application, infrastructure, database, cloud, and integration layers
- Collaborate directly with development teams to identify defects and drive resolution
- Participate in major incident management and post-incident reviews
- Establish and improve support playbooks, monitoring strategies, and operational procedures
- Contribute hands-on to software development, debugging, code reviews, and architectural discussions
- Support multiple applications and services built across various technology stacks
- Design and implement tools, automation, and operational improvements to reduce support burden
- Partner with engineering teams to improve system resiliency, observability, and maintainability
- Identify opportunities to enhance platform performance and developer productivity
- Navigate and support solutions across multiple programming languages, frameworks, and platforms
- Quickly learn and evaluate new technologies as business needs evolve
- Collaborate with infrastructure, security, cloud, and application teams on complex technical challenges
- Support both legacy and modern cloud-native solutions
- Creates and leads the technical design and development of software solutions
- Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required
- Facilitates complex problem resolution
- Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software
- Applies modern principles, methodologies and tools to advance business initiatives and capabilities
Skills
- • Proven experience providing advanced L3/Tier 4 support for enterprise applications
- • Strong software development background with experience troubleshooting and resolving production issues
- • Experience mentoring engineers and leading technical initiatives
- • Demonstrated ability to work across multiple technologies and platforms
- • Strong analytical, problem-solving, and debugging skills
- • Excellent communication and stakeholder management abilities
- • Experience supporting enterprise applications in Microsoft and Windows-based environments
- • Strong knowledge of Windows Server, IIS, .NET, Azure, and cloud-based application architectures
- • Experience with cloud platforms, particularly Microsoft Azure
- • Knowledge of DevOps practices, CI/CD pipelines, monitoring, and observability tools
- • Experience with databases, APIs, distributed systems, and integration technologies
- • Familiarity with incident management, service reliability, and operational excellence practices
- • Experience driving automation and process improvement initiatives
- Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting
- Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Bachelors
- Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace.
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