Note: The job is a remote job and is open to candidates in USA. Zeektek is a healthcare software and services company specializing in the PACE and HCBS markets, providing platforms for enrollment, member management, medical claims, electronic health records, and encounter data. The Software Developer, Support Engineer will combine software development with user support, troubleshooting tickets, querying backend data, preparing scripts, and developing and maintaining features for a full-stack SaaS platform.
Responsibilities
- Serve as the first responder for incoming user tickets, questions, and bug reports
- Triage, prioritize, and resolve issues
- Reproduce reported bugs, document findings, and escalate to the broader dev team as needed
- Maintain clear, empathetic communication with users throughout ticket resolution
- Identify recurring issues and flag patterns to the team for longer-term fixes
- Contribute to and maintain internal knowledge base / FAQ documentation
- Fix bugs and implement small-to-medium features across our .NET / Web API stack
- Participate in code reviews and sprint planning
- Write clean, high-quality, maintainable code
- Gradually take on larger development tasks as skills grow
Skills
- Required: Hands-on coding experience with Microsoft web technologies (C#, Blazor, .NET)
- Required: Experience with or strong interest in using AI tools to support development work (e.g., AI-assisted coding tools, LLMs)
- Healthcare domain experience (EHR, Claims, Medicare/Medicaid, TPA)
- 3+ years of relevant work experience
- Ability to multi-task, organize, and prioritize work
- Strong problem-solving and analytical skills
- Strong written communication skills — you'll be talking to non-technical users regularly
- Experience with document databases desirable
- Experience with Blazor, RavenDB, and EDI desirable
Benefits
- 100% remote work arrangement
- Full-time employment
- Contract-to-hire opportunity
Company Overview