Note: The job is a remote job and is open to candidates in USA. ngrok Inc. is an all-in-one cloud networking platform that secures, transforms, and routes traffic to services running anywhere. They are seeking a Senior Software Engineer to build and maintain the next-generation ngrok agent, ensuring its reliability and observability under various conditions.
Responsibilities
- Build the next-generation ngrok agent: The agent's architecture has recently undergone a significant redesign. You'll build on that foundation to ship a class of features (networking, integrations, remote management) that weren't possible before
- Own reliability at the edge: You’ll design for latency, throughput, and correctness under real-world chaos—network partitions, transient failures, misconfiguration, and resource-constrained machines. When something goes wrong, the Agent should fail clearly, safely, and explainably
- Develop SDKs and embeddable integrations: You’ll build and maintain SDKs and embedded agent components that other systems and products depend on. These need to be easy to integrate, hard to misuse, and stable over time
- Make the system observable: You’ll improve diagnostics, logging, and metrics so we can understand what the Agent is doing in the wild. When customers ask 'what happened?', you’ll help make sure we can answer with facts instead of guesses
- Ship software that runs everywhere: The Agent runs on developer laptops, servers, CI systems, containers, and occasionally very questionable hardware. You’ll ensure it behaves consistently across platforms and environments
- Work with people who care about correctness: You’ll collaborate closely with product, platform, and support teams. When something breaks, you’ll help explain why. When something is confusing, you’ll help make it boring
Skills
- You've built systems-level software that had to work under pressure
- You're comfortable in Go, Rust, C/C++, or Java (bonus points for Go)
- You enjoy debugging things that “shouldn't be possible”
- You think deeply about reliability, security, and performance
- You can reason about tradeoffs and explain them like a normal human
- You care about developer experience — not just correctness
- All candidates must be US-based, and legally authorized to work in the United States
- Applicants must be authorized to work in the United States on a permanent, ongoing basis without the need for current or future sponsorship
- Networking, proxies, or agents
- SDKs or embeddable runtimes
- Observability tooling
- Open-source systems people actually use
Benefits
- Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents. Mental health and well-being support included, because taking care of your brain is as important as taking care of your teeth.
- 401(k) with 100% match up to 3% of your salary and 50% match up to another 2%. Future you will appreciate present you.
- We say "open, flexible vacation policy" and actually mean it. Take the time you need. Your manager will bug you if you're not taking enough.
- Up to 16 weeks if you give birth, up to 8 weeks for new parents (birth, adoption, fostering—however your family grows).
- Annual professional development budget for books, courses, conferences, or whatever helps you level up.
- Annual home office/desk stipend to make your workspace not terrible.
- Co-working space stipend if you want to get out of your house but aren't near our SF office.
- 2x+ per week for employees onsite at our San Francisco office. Free food tastes better.
- Company offsites. Twice a year we get the whole team together. It's part strategy, part bonding, part excuse to hang out with Bufo (the toad).
- Bi-annual reviews to make sure you're getting real feedback and staying competitively compensated. No surprises, no waiting around for performance conversations.
Company Overview