Note: The job is a remote job and is open to candidates in USA. GCI is a telecommunications company providing critical services to Alaskans. The Software Engineer III designs, develops, tests, documents, troubleshoots, and supports software systems and solutions, with a focus on web applications, integrations, APIs, monitoring, and enterprise platforms. The role also contributes to operational support, software build standards, continuous integration and delivery, and ITIL practices.
Responsibilities
- Design, develop/build and test applications, integrations, scripts, automations, and other software solutions that meet business objects and requirements, while adhering to the SDLC, security standards, development guidelines and best practices. Define system performance standards and KPI’s
- Properly and accurately estimate, track, and document all development efforts to all departmental and team standards and specification requirements. This might include, but is not limited to, detailed LOE estimates, technical specifications, flowcharts, architectural diagrams, administration instructions and end-user manuals
- Collaborate, as needed, with project managers, business analysts and other developers as well as other project resources during the scoping, requirements gathering and design phases of projects. Comply with all project plans throughout the development process
- Provide exceptional customer, end-user, and stakeholder support always
- Troubleshoot and debug solutions to resolve incidents and ongoing problems
- Monitor systems performance and identify areas of improvement
- Upgrade, reconfigure and improve solutions, as needed, to achieve high usability, reliability, availability, accuracy, and performance and either reduce or eliminate technical debt
- Take ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes
- Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles. Lead by example on all fronts
- Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally
- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences including software diagramming such as UML. Decision making, problem solving, both technical and procedural. Ability to facilitate strategic and tactical discussion between business users and stakeholders, technical teams, and IT leadership. Take initiative to initiate communication amongst teams, including remote team members
- Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics
- Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers
- Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations
- Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology
- Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures
- Establishes standards for software "build" process used to organize/document artifacts from developer build requests. Materially participates in the Company’s adoption of continuous integration and development operations practices as well as applicable ITIL practices
Skills
- A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent
- Bachelor's degree in Computer Science, Computer Technologies, Systems Analysis, Engineering, or relevant field
- Minimum of six (6) years' experience in software development, configuration engineering, or similar technical role
- Experience with multiple OS scripting languages and Web based scripting technology
- Experience within the telecommunications industry
- Other telecom industry or job specific certifications
Company Overview
Company H1B Sponsorship