Note: The job is a remote job and is open to candidates in USA. FloresHR is a benefits technology company focused on delivering innovative solutions and remarkable service experiences for its clients and team members. The CRM Senior Developer/Administrator owns the Microsoft Dynamics 365 Customer Engagement and Power Platform environment, handling administration, development, support, integrations, deployments, and continuous improvement. The role partners with business stakeholders and technical teams to translate requirements into reliable CRM solutions.
Responsibilities
- Administer and maintain Dynamics 365 Customer Engagement, Dataverse, and related Power Platform environments, including users, teams, business units, security roles, permissions, upgrades, and service accounts
- Provide user support and serve as the internal escalation point for complex Dynamics, Power Automate, integration, security, data, and production issues
- Troubleshoot root causes, coordinate recovery, and communicate status, risk, and next steps clearly
- Configure and develop tables, fields, relationships, forms, views, dashboards, business rules, business process flows, model-driven applications, and Power Automate flows
- Develop and support Dynamics customizations using JavaScript, C#, plugins, Dataverse Web API, REST APIs, and other supported extension patterns as needed
- Support integrations and bidirectional data flows between Dynamics 365 and other business applications, including data imports, updates, migrations, quality issues, monitoring, and synchronization failures
- Manage Dynamics solutions and deployments across development, test, and production environments, including source control, testing and UAT, releases, rollback, monitoring, and production validation
- Work directly with business users to understand problems, clarify requirements, and translate business needs into appropriate configuration or development changes
- Collaborate with Product, Engineering, business systems architecture, and external implementation resources on larger enhancements and integrations while retaining accountability for CRM platform outcomes
- Maintain documentation for key configurations, automations, integrations, customizations, and support processes; identify opportunities to improve usability, automation, reliability, performance, and business workflows
- Perform other duties as assigned
- Maintain quality work that exemplifies and promotes the company's values
Skills
- 5+ years of hands-on experience with Microsoft Dynamics 365 or Dynamics CRM, including meaningful administration, development, and production ownership
- Strong experience with Dynamics 365 Customer Engagement and Microsoft Dataverse, including configuration, security, solutions, and Power Automate
- Experience with JavaScript in Dynamics 365, C# plugins or other Dataverse server-side development, and REST APIs or Dataverse Web API
- Experience with system integrations, data synchronization, solution deployments, and application lifecycle management across environments
- Strong production troubleshooting and problem-solving skills, including the ability to evaluate information from multiple sources and turn ambiguous issues into clear, addressable work
- Ability to gather and clarify requirements with business stakeholders, communicate with technical and nontechnical partners, and independently manage multiple support and development priorities
- Strong verbal and written communication skills and a customer-service mindset
- A bachelor's degree in a related field, technical training, or equivalent practical experience
- An individual that understands the value of providing a high level of customer service
- Azure Data Factory or other Azure integration technologies, SQL and relational data concepts, or Power BI
- Azure DevOps, source control, CI/CD, or Power Platform application lifecycle management tooling
- Microsoft Dynamics 365 or Power Platform certifications
Benefits
- Competitive medical, dental, and vision benefits for employees and their families.
- Company-funded HSAs.
- Pre- and post-tax 401(k) plans with a company match up to 5%.
- Life insurance.
- Accident insurance.
- Pet insurance.
- Monday–Friday schedule.
- Generous vacation policy.
- Life Balance Reimbursement Plan.
- Volunteer program to support team members as they help organizations they are passionate about.
- Remote work arrangement.
Company Overview
Company H1B Sponsorship