Note: The job is a remote job and is open to candidates in USA. Octave is a company that provides mission-critical software empowering organizations to make informed decisions across the asset lifecycle. They are seeking a full-time Software Consultant to join their global support team, responsible for troubleshooting complex support issues and interacting with development teams to enhance customer experience.
Responsibilities
- Works as part of a global team to support customers by troubleshooting and resolving technically complex support issues related to Octave’s Solutions and interfaces
- Regularly interacts with solution development and product ownership teams to investigate problems, discuss, and document design issues, and provide customer feedback
- Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders
- Accurately documents support activities and outcomes; Maintains knowledge base
- Develops strong proficiencies in Customer Relationship Management systems
- Maintains adherence to customer service level agreements
- Develops technical documents, instructions, and training for internal and external purposes
- Keeps updated on current Octave’s solution portfolio through training and sprint reviews
- May conduct customer training or work on service activities when required
Skills
- Strong competency of Intergraph Smart3D with knowledge of additional Octave Solutions an advantage
- Excellent oral and written communication skills
- Experience with Azure DevOps
- Experience participating in consulting functions and services
- Customer Service experience and ability
- Degree qualification in a Mechanical/Chemical Engineering or related discipline or equivalent industry experience
- Fluency in the basic technologies underlying the IT industry
Company Overview