Note: The job is a remote job and is open to candidates in USA. Osaic is a company in the financial services sector, seeking an Associate HRIS Analyst. The role involves providing Tier II production support for HR technology, particularly Workday, while collaborating with various stakeholders to enhance business processes and maintain data integrity.
Responsibilities
- Investigate, troubleshoot, and resolve escalated cases and requests sent via Help and the Request business processes
- Diagnose and resolve issues related to Workday business processes, routing rules, notifications, and inbox tasks
- Monitor and support Workday transactions, ensuring timely resolution in accordance with established service level agreements (SLAs)
- Document findings, solutions, and recurring issues to improve support efficiency and user experience
- Create and maintain foundational organization structures and assist with core HCM configuration activities under the guidance of Senior HRIS team members. on Workday
- Support the creation and maintenance of business process notifications, tasks, and document distribution processes
- Perform core HCM data loads using (EIB) and validate outcomes for accuracy
- Assist with core HCM builds such as Distribute Documents or Tasks and notifications
- Create and maintain knowledge articles, job aids and standard operating procedures
- Recommend opportunities to improve workflows, user experience, and support processes
- Participate in HR technology projects and continuous improvement initiatives
- Support reporting requests through Workday delivered and custom reports
- Analyze data discrepancies and partner with stakeholders to identify root causes
- Participate in audits and data validation activities to ensure system accuracy and compliance
- Assist with producing recurring operational and compliance reports
- Execute User Acceptance Testing (UAT) and regression testing for Workday releases, enhancements and projects. Operational Support
- Perform weekly, monthly, quarterly and yearly system tasks (year-end tasks, audits, alert action steps, etc.)
- Participate in HR technology projects and continuous improvement initiatives
Skills
- Bachelor's degree in human resources, IT or related field or equivalent years of experience
- 2 to 3 years experience in HRIS Level 2 support utilizing cases with service level agreements (SLAs)
- 1 to 3 years hands-on configuration experience in Workday Core HCM
- Proficiency in creating and editing business processes, custom reports and dashboards
- Strong Excel and reporting skills
- Excellent written and verbal English communication skills
- Ability to work across time zones
- Highly detail-oriented with strong data accuracy and problem-solving abilities
- Comfortable with evolving scope and adapting to additional HRIS skillsets
- Strong analytical mindset with excellent communication and collaboration skills
- Experience configuring multiple Workday products preferred but not required
- Strong problem-solving skills and ownership mindset
- Proactive, positive, and collaborative approach
- Analytical mindset with attention to detail and data accuracy
- Strong communication and stakeholder management skills
- Ability to work under pressure and adapt to evolving role scope
- Strong commitment to following SOPs, governance standards, and testing procedures
Benefits
- Health, vision, dental insurance
- 401k
- Paid time away
- Volunteer days
Company Overview