Note: The job is a remote job and is open to candidates in USA. Network Designs, Inc. is a Federal contractor specializing in information technology and network solutions for government customers. The company is seeking a Software Asset Management Analyst to support enterprise software request fulfillment, licensing compliance, software governance, entitlement documentation, and stakeholder coordination within a Federal IT environment.
Responsibilities
- Receive and process requests for enterprise software
- Ensure assigned requests are acknowledged and routinely updated in accordance with established service expectations
- Interface directly with customers to confirm that software requirements are complete, well-formed, and aligned with the intended purchase or fulfillment approach
- Track software requests throughout the fulfillment lifecycle and coordinate required follow-up activities through closure
- Coordinate with Vendor Managers, CORs, Product Owners, software specialists, procurement personnel, and other stakeholders as needed
- Request vendor quotes and coordinate funding requirements with customers
- Enter software purchase requests into the Government-designated IT Acquisition Request system
- Assign installation tasks and coordinate fulfillment activities with supporting technical teams
- Perform FAA IT Standards conformance checks for requested software products
- Route standards-related actions, including requests requiring Enterprise Software Board consideration for inclusion in the Technology Products Registry
- Submit software license evaluation requests to support licensing compliance prior to purchase and/or installation
- Support software request triage and routing based on request complexity, technology, dollar value, procurement approach, and other Government-defined criteria
- Coordinate software request activities with applicable software governance and vendor management organizations
- Collect and document software entitlement information using the Software License Information Form (SLIF) and other required supporting documentation
- Maintain software intake and entitlement artifacts in Government-designated repositories
- Provide SLIFs and supporting entitlement documentation to Software Licensing Specialists for authoritative repository/database entry
- Support reconciliation of software entitlement information against software consumption or inventory data
- Identify discrepancies, exceptions, or incomplete information requiring further analysis or resolution
- Maintain traceable documentation and supporting evidence associated with software asset and entitlement activities
- Communicate with Government customers regarding software request status, requirements, funding needs, and outstanding actions
- Coordinate with Infrastructure, Enterprise Architecture, Software Administrators, Financial teams, acquisition stakeholders, and other support organizations
- Follow up on aging requests to ensure procurement, installation, Tier 2, or other responsible organizations are actively progressing assigned actions
- Collaborate with team members to share information, best practices, and lessons learned
- Support knowledge management and continuous improvement of software request and asset management processes
Skills
- U.S. Citizenship is required
- Must be able to obtain and maintain a Public Trust clearance
- This position is remote, candidate must reside in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV
- Bachelor's degree in a related discipline such as Business, Information Systems, Information Technology or a related field
- Minimum of five (5) years of relevant experience in software asset support and/or IT service operations
- Experience executing structured intake, data entry, ticket workflows, and customer communications within an IT service environment
- Knowledge of software request fulfillment, vendor quoting, and procurement intake documentation
- Experience supporting enterprise software governance processes and standards-conformance workflows
- Familiarity with software asset management repositories and software installation protocols, including: + License keys + Installation instructions + Installation files + Product documentation
- Strong analytical skills
- Ability to reconcile software entitlement and consumption data
- Ability to document assumptions, evidence, and analytical methodology to maintain traceability
- Ability to develop clear, defensible recommendations and written outputs
- Strong attention to detail and ability to work within controlled repositories, workflows, and governance processes
- Ability to coordinate effectively across technical, acquisition, financial, and software asset management stakeholders
- Strong customer service and communication skills
- Ability to manage multiple software requests and competing priorities within a production service environment
- Experience supporting enterprise software asset management within a Federal or similarly complex enterprise environment
- Experience with software asset management, discovery, or service-management platforms, including: + Flexera + ServiceNow Software Asset Management + Belarc + Tanium
- Familiarity with software licensing, entitlement reconciliation, and software compliance processes
- Experience working with Government software procurement or acquisition workflows
Benefits
- This position is remote; candidates must reside in one of the listed states.
- Comprehensive health, dental, vision, pet, and legal insurance.
- 401(k) retirement matching.
- Paid leave.
- Paid holidays.
- Health and wellness programs.
- Employer-paid life and disability insurance.
- Professional development.
- Education benefits.
Company Overview