Note: The job is a remote job and is open to candidates in USA. DeleteMe is a leader in proactive privacy protection, helping security teams reduce their human attack surface. The Customer Success Manager will act as the voice of the customer, working as a strategic partner to optimize customer accounts and drive retention experiences.
Responsibilities
- Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn
- Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers
- Updates to customer subscriptions and invoices to ensure a smooth billing process
- Maintaining Salesforce records to ensure data cleanliness
- Coordination with CSMs and Sales as needed when upsell opportunities become possible
- Coordinates with Finance to ensure invoices and subscriptions are accurate and timely
- Coordinates with CSMs and AEs when contracts/agreements are required
- Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers
- Assist with customer offboarding for SMB clients
Skills
- Ability to engage with external customers alongside the account team
- Outstanding communication, presentation, and customer relationship skills
- Self-motivated and results-driven with a strong work ethic
- Comfortable working independently and remotely
- Extensive experience with customer-facing roles
- Salesforce experience
- Collaborative and team-oriented
Benefits
- Comprehensive health benefits - Medical, Vision, Dental
- 401k retirement plan
- Paid Parental Leave
- 20 days of Paid Time Off
- 11 Company-Paid Holidays
- Birthday Off
- Work From Home Stipend
- Cell Phone Reimbursement
- Fitness Membership Reimbursement
- Child Care Reimbursement
- DeleteMe Gold Membership
- Discounted DM Plans for Friends and Family
Company Overview