Note: The job is a remote job and is open to candidates in USA. MISUMI Americas, a division of MISUMI Group, provides standard, configurable, and custom manufacturing solutions through its component catalog and digital manufacturing platform. The Smart Vending Business Development & Operations Manager will lead U.S. commercialization and scale-up by validating customer demand, managing pilot programs, and building a scalable operating model. The role will also drive commercial expansion, customer adoption, machine utilization, replenishment efficiency, revenue, and gross profit.
Responsibilities
- Drive U.S. Smart Vending commercialization by converting qualified opportunities into 3–4 successful pilot customers and validating customer demand, business requirements, and measurable success criteria
- Lead pilot execution and operational validation, ensuring customer adoption, inventory availability, replenishment, service quality, and KPI performance meet agreed pilot objectives
- Build a scalable U.S. operating model by establishing standardized workflows, external-partner support, ownership, escalation paths, and operational readiness for the March 2027 Go / No-Go decision
- Own commercial performance and growth, driving toward the Year 1 target of $2.2M annualized revenue run-rate and 25–30% gross profit, while improving utilization, assortment, pricing, and replenishment economics
- Expand successful pilots into additional machines, sites, and customers while coordinating execution across Sales, Product Management, IT, Customer Service, suppliers, and external service partners
- All employees are expected to maintain and contribute to the Quality Management System (QMS)
Skills
- * Prior experience in sales, business development, customer support, or account management
- * Strong business communication skills, including professional email, presentations, and stakeholder coordination
- * Proven ability to build and maintain strong customer relationships
- * Strong problem-solving, critical-thinking, and execution skills
- * Ability to work independently and coordinate multiple cross-functional initiatives
- * Proficiency in Microsoft Office, particularly Outlook, Excel, Word, and PowerPoint
- * Ability to work in both office and customer-site environments, including manufacturing and industrial facilities, as required to support Smart Vending pilots and customer operations
- * Ability to attend customer meetings, pilot installations, operational reviews, trade shows, demonstrations, and other business-related activities as required
- * Ability to use standard office equipment and computer systems for extended periods as part of normal business activities
- * Ability to perform routine on-site observation and operational support related to Smart Vending pilots and deployments
- * Ability to travel within the United States as required to support customer meetings, Smart Vending pilot activities, site visits, trade shows, demonstrations, operational reviews, and business-development activities
- * Bachelor's degree preferred
- **• Spanish-language capability is a plus but not required.**
Company Overview
Company H1B Sponsorship