Note: The job is a remote job and is open to candidates in USA. Mattress Firm helps customers find mattresses and products that support better sleep through an exceptional in-store experience. The Sleep Expert serves as a trusted sleep authority, provides product guidance, executes sales programs, builds customer relationships, and drives sales performance and key performance indicators.
Responsibilities
- Create an environment where the customer is always at the center by cultivating strong relationships
- Provide technical and product knowledge information to customers and serve as subject matter expert
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.)
- Maintain awareness of the competition, advertisements and services offered by competitors
- Leverage social media to positively impact brand awareness and increase sales
- Lift, push, or pull 50+ pounds
Skills
- Lift, push, or pull 50+ pounds
- Legal authorization to work in the United States without the need for sponsorship
Benefits
- Excellent career growth opportunities through on-the-job training and development programs
- 401(k) with employer matching
- Mental health and life resources
- Medical, dental, prescription, and vision plans
- Get paid on-demand
- Base pay or uncapped commission
- Employee discounts on Mattress Firm sleep products and accessories
Company Overview