Note: The job is a remote job and is open to candidates in USA. Indiana University is hiring a Slate CRM Portal Developer (Application Administrator) to develop, maintain, and improve Slate CRM portals and related application, enrollment management, and analytics functions. The role supports secure and effective CRM use through business analysis, troubleshooting, system testing, dashboards, documentation, and collaboration with admissions units and university partners.
Responsibilities
- Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM)
- Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management
- Collaborates with all sub-units of Undergraduate Admissions and university partners
- Monitors and troubleshoots implementation issues; conducts post-implementation evaluations
- Acts as a process development resource and internal consultant
- Maintains student records according to university requirements
- Creates and maintains CRM system data dashboards
- Stays current with CRM system trends and advancements, makes recommendations
- Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals
- Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions
- Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM
- Establishes system requirements through functional and technical assessments of existing software
- Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding
- Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs
- Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications
- Troubleshoots and analyzes problems and bugs in applications and products
- Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology
- Performs programming, scripting, and modifications of application and products for corrective action
- Collaborates with technical and functional business clients and teams within the central information technology organization
- Contributes to project planning, objective formulation, task estimation and evaluation of customer requests
- May train, mentor, and provide guidance and feedback to less experienced staff
Skills
- Bachelor's degree (preferably in computer science, business systems, or a related field)
- 2 years in customer/application support, programming, or a related experience
- Proficient written and verbal communication skills
- Demonstrates problem solving skills
- Ability to simultaneously handle multiple priorities
- Demonstrates customer service skills
- Quickly troubleshoots and resolves problems
- Performs work independently with minimal supervision
- Effectively coaches and delivers constructive feedback
- 3 years of related experience
- Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management
- Familiarity with higher education as a field, and associated application processes and business practices
- Proficient in HTML, CSS, Javascript, SQL, Liquid Mark-Up
- Ability to collaborate within and across units in a highly collegial and professional manner
- Strong team orientation
- Possesses flexibility to work in a fast paced, dynamic environment
- Seeks to acquire knowledge in area of specialty
- Understanding of relational database structures and configurable joins for reporting and content delivery
- Understands the unit's perspectives and business processes that need to be met and proactively identifies enhancements and improvements that meet those unique needs
Benefits
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
- This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.
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