Note: The job is a remote job and is open to candidates in USA. Coforge is seeking an experienced Site Reliability Engineering (SRE) Team Lead to lead a high-performing Application Support SRE team responsible for ensuring the reliability, availability, scalability, and performance of critical customer-facing applications. The ideal candidate will combine strong technical expertise with people leadership, incident management, operational excellence, and stakeholder management to drive continuous service improvement and reliability initiatives.
Responsibilities
- Lead, mentor, and develop a team of Application Support SREs while supporting career growth and skill development
- Manage team capacity planning, performance, staffing, and 24x7 support operations
- Act as the senior escalation point for critical incidents and high-severity production issues
- Establish and track SRE KPIs, OKRs, SLAs, SLOs, SLIs, and error budgets
- Own and improve incident, problem, change, and service readiness management processes
- Lead major incident response, stakeholder communication, root cause analysis (RCA), and post-incident reviews
- Enhance observability practices using Splunk, OpenTelemetry, AppDynamics, Datadog, and related monitoring tools
- Improve dashboards, alerting strategies, telemetry coverage, and operational visibility
- Collaborate with Development, Infrastructure, and Architecture teams to build reliability into solutions
- Drive automation initiatives, CI/CD improvements, self-healing capabilities, and operational runbooks
- Support AWS-hosted applications, Kubernetes environments, MuleSoft APIs, and microservices architectures
- Analyze performance issues, logs, and application behavior to support Tier 2/Tier 3 escalations
Skills
- 5-8+ years of experience in Site Reliability Engineering (SRE), DevOps, Production Support, or Platform Engineering
- 2-4+ years of team leadership or people management experience
- Strong expertise in AWS cloud environments, microservices, and API-driven architectures
- Hands-on experience with Kubernetes and containerized applications
- Experience with observability and monitoring platforms such as Splunk, OpenTelemetry, AppDynamics, Datadog, or similar
- Strong incident management, problem management, and root cause analysis skills
- Knowledge of ITIL frameworks and production support best practices
- Excellent communication, stakeholder management, and leadership skills
- Site Reliability Engineering (SRE)
- Team Leadership / People Management
- AWS Cloud
- Kubernetes
- Splunk / Observability Tools
- Incident & Problem Management
- DevOps & Automation
- SLO, SLI & Error Budgets
- Microservices & APIs
- ITIL Framework
- Root Cause Analysis (RCA)
- Stakeholder Management
- CI/CD Practices
- Production Support Operations
Company Overview
Company H1B Sponsorship