Note: The job is a remote job and is open to candidates in USA. NationsBenefits is one of America’s fastest-growing Healthcare FinTech companies, delivering innovative supplemental benefits and member engagement platforms. We are seeking a Manager, Site Reliability Engineering to lead our US-based SRE team and drive operational excellence across our production platforms.
Responsibilities
- Lead, mentor, and develop a US-based team of Site Reliability Engineers
- Conduct regular 1:1s, performance reviews, and career development discussions
- Own hiring, onboarding, and retention efforts as the team scales
- Foster a culture of ownership, blameless postmortems, and continuous improvement
- Lead day-to-day production operations and ensure timely incident triage, resolution, and escalation
- Serve as an escalation point and incident commander for major production incidents
- Drive problem management and root cause analysis processes
- Carry PagerDuty on-call escalation responsibilities for critical issues
- Track and report operational KPIs, SLAs, and SLOs, including availability, MTTR, and incident trends
- Improve system reliability, observability, and resilience using Datadog and related tooling
- Drive automation, self-healing capabilities, and runbook maturity
- Partner with Development, DevOps, DevSecOps, and Engineering teams to embed reliability into the SDLC
- Contribute hands-on to tooling, automation, and technical reviews as needed
- Coordinate closely with SRE leadership in India to ensure seamless follow-the-sun coverage
- Represent the US SRE organization in cross-functional planning and operational reviews
- Communicate effectively with both technical and non-technical stakeholders
- Maintain high-quality documentation for incidents, postmortems, runbooks, and operational procedures
- Ensure adherence to healthcare and fintech compliance standards, including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST
Skills
- 5–8 years of experience in Site Reliability Engineering, DevOps, Production Support, or Platform Engineering
- 1–2+ years of experience leading, mentoring, or managing engineers
- Demonstrated success operating in a player-coach leadership model
- Strong hands-on experience with production incident management and escalation processes
- Proficiency with Datadog or similar observability platforms
- Hands-on experience with Kubernetes and Docker in production environments
- Strong scripting or programming skills in PowerShell, Bash, Python, Java, or C#
- Experience with Helm, CI/CD pipelines, and deployment automation
- Working knowledge of ITIL processes and Agile methodologies
- Experience working with SQL, MySQL, or NoSQL databases
- Excellent communication and stakeholder management skills
- Willingness to participate in PagerDuty on-call escalation and work within a global follow-the-sun operating model
- Experience with cloud platforms such as AWS, Azure, or GCP
- Experience building or scaling SRE teams and on-call programs
- Experience defining and managing SLOs, SLIs, and error budgets
- Prior experience in the healthcare or fintech industry
- Knowledge of security and compliance frameworks relevant to regulated environments
Benefits
- Competitive compensation and comprehensive benefits.
- Unlimited PTO.
- Fully remote work environment (US-based).
Company Overview