Note: The job is a remote job and is open to candidates in USA. GiveCampus is a fundraising platform for nonprofit educational institutions. The company is seeking a hands-on Site Reliability Engineer to improve the reliability, performance, observability, and operational maturity of its AWS production environment. The role will focus on infrastructure automation, incident response, resilient systems, CI/CD, and cross-functional reliability initiatives.
Responsibilities
- Operate, maintain, and improve production infrastructure in AWS
- Build and maintain infrastructure as code using Terraform
- Support workloads running on Kubernetes and Amazon EKS
- Improve dashboards, alerts, and service-level indicators using New Relic or comparable observability platforms
- Investigate production issues, identify root causes, and implement durable fixes
- Participate in the shared 24/7 on-call rotation and contribute to effective incident response
- Participate in blameless postmortems and complete follow-up actions that reduce the likelihood or impact of repeat incidents
- Partner with product engineers to troubleshoot performance and reliability issues throughout the application stack
- Improve application resilience using established patterns such as timeouts, retries, queuing, backpressure, and idempotency
- Maintain and improve CI/CD pipelines and deployment workflows using tools such as GitHub Actions and CircleCI
- Automate repetitive operational tasks and identify opportunities to reduce engineering toil
- Create and maintain runbooks, system diagrams, troubleshooting guides, and production documentation
- Contribute to capacity planning, performance testing, database reliability, and production-readiness reviews
- Apply established security, access-control, logging, and compliance practices to infrastructure work
- Own small-to-medium reliability improvements from technical design and work breakdown through delivery
- Communicate progress, risks, tradeoffs, and blockers clearly while incorporating feedback from engineering partners
Skills
- Approximately 5+ years of related experience in software engineering, infrastructure, systems engineering, SRE, Platform Engineering, DevOps, or equivalent practical experience
- Hands-on experience operating production workloads in AWS
- Experience building or maintaining infrastructure using Terraform or a similar infrastructure-as-code tool
- Experience with New Relic, Datadog, or another modern observability platform
- Experience troubleshooting production incidents and participating in an on-call rotation
- Experience building or maintaining CI/CD pipelines
- Software development or scripting experience, with the ability to read, debug, and make targeted changes to application or automation code
- Working knowledge of Linux, networking, distributed systems, and relational databases
- Ability to articulate root causes, explain technical tradeoffs, and translate findings into practical solutions
- Ability to manage a well-scoped project with general direction and provide timely updates at key milestones
- Strong written and verbal communication skills and a collaborative approach to working across engineering disciplines
- A habit of automating repetitive work and improving the reliability of the systems you support
- This is a remote-first role based in the U.S
- Team members are expected to attend multiple company-wide and team-specific onsites throughout the year
- Experience with Ruby or Ruby on Rails
- PostgreSQL administration or performance-tuning experience
- Experience with Kubernetes and Amazon EKS
- Experience with Redis, OpenSearch, or Amazon RDS
- Experience operating enterprise SaaS products at scale
- Familiarity with SLOs, SLIs, error budgets, capacity modeling, or load testing
- Experience with payments, fintech, or other regulated systems
- Experience supporting SOC 2 or similar security and compliance programs
Benefits
- Team members work from anywhere they choose.
- A 12,000sf office in Washington, DC is available for people to use whenever they want.
- Regularly organized team meet-ups and retreats in various locations.
- A major liquidity event for GiveCampus employees in 2025.
Company Overview
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