Note: The job is a remote job and is open to candidates in USA. Cloudbeds is a hospitality technology company that provides a unified platform for hotel operations and commercial strategy. The Site Reliability Engineer will ensure platform reliability and performance by designing scalable AWS solutions, supporting Kubernetes infrastructure, automating deployments, improving observability, and collaborating on incident response and security best practices.
Responsibilities
- Design and implement a reliable and scalable AWS architecture to meet the needs of the organization
- Maintain and support highly loaded Kubernetes (EKS) clusters and infrastructure-related components
- Support the CICD process with ArgoCD and GitOps
- Automate the platform deployments with Terraform infrastructure-as-code
- Develop and continuously improve product Observability and Monitoring systems based on the Grafana, Prometheus, DataDog, and Cloudwatch
- Respond and participate with Incident Management and Root Cause Analysis, ensuring minimal impact on services
- Optimize system performance and troubleshoot issues as they arise
- Collaborate with development teams to establish monitoring best practices and ensure systems meet reliability targets
- Collaborate with security teams to implement and maintain security best practices
- Infrastructure support rotation providing guidance to other engineering teams
Skills
- 5+ years of experience as a DevOps or SRE working within the AWS ecosystem
- 5+ years of experience with Kubernetes (EKS) and Helm charts
- Experience with designing, building, and supporting CI/CD pipelines with ArgoCD and GitHub actions
- Experience with infrastructure-as-code methodologies with Terraform
- Experience with Observability and Monitoring with Grafana, Prometheus, DataDog, and Cloudwatch
- Experience with Incident Management, full stack troubleshooting, performance analysis and root cause analysis (RCA)
- Experience with Web application systems such as Nginx, Ingress controllers, load balancing and Content Delivery Networks
- Experience with Databases (MySQL, PostgreSQL, Aurora) and Middleware technologies (Redis, Memcached and SQS)
- Good networking skills with VPC, Security Groups and Network ACLs
- Good written and verbal communication in English
- Bachelor's degree in Computer Science or equivalent experience
- Applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas
- Advanced experience with Database Administration (Aurora, MySQL, PostgreSQL)
- Experience working in a PCI-compliant environment
- Experience working with Kong API Gateway
Benefits
- Remote First, Remote Always
- PTO in accordance with local labor requirements
- Fully Paid Parental Leave
- Home office stipend based on country of residency
- Professional development courses in Cloudbeds University
- Access to professional development, including manager training, upskilling, and knowledge transfer
Company Overview