Note: The job is a remote job and is open to candidates in USA. Flik Hospitality Group is a food and hospitality services organization seeking an Operational Excellence Consultant. The role drives operational excellence by conducting reviews, evaluating adherence to brand and service standards, communicating findings, and supporting action plans and training programs. The consultant also analyzes performance trends and collaborates with divisional teams to improve processes and performance.
Responsibilities
- Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement
- Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership
- Support action plan submission and completion, providing clear direction to ensure effective and consistent resolution of gaps to standard
- Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership
- Monitor and analyze operational excellence review results to identify trends and opportunity areas
- Fulfill any other assigned duties
Skills
- Candidates should reside in Dallas
- Preferred background/experience: 3-5 years in food service and/or hospitality
- Preferred Education: Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field
- Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement
- Able to adapt to new/evolving technologies
- Ability to thrive in complex, fast paced environments
- Strong relationship-building skills
- Self-driven mindset with the ability to manage multiple work-streams in parallel
- Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously
- High attention to detail and quality deliverables
- Strong coaching, training, and development skills
- Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs
Benefits
- Bonus
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
- Remote role
- Hands-on training and education about the latest trends
Company Overview