Note: The job is a remote job and is open to candidates in USA. The company is a growing healthcare technology organization providing clinical and operational infrastructure for nationwide virtual care delivery. The Site Reliability / Observability Engineer will build and own monitoring, logging, tracing, alerting, and observability systems, define reliability standards, support incident response, and improve visibility into system health across critical platforms and integrations.
Responsibilities
- Design and implement monitoring, logging, and distributed tracing across internal platforms, integrations, and telephony infrastructure
- Define and track SLIs and SLOs for critical clinical, telephony, and business systems
- Build actionable, low-noise alerting that identifies meaningful operational issues
- Own the observability toolchain across metrics, logs, traces, dashboards, incident response, and on-call tooling
- Support incident response with real-time system visibility and lead post-incident data analysis
- Instrument new systems and integrations, including AWS-based telephony, EHR, and business systems
- Track and report system reliability trends to technology leadership
- Continuously tune thresholds and retire alerts that no longer reflect meaningful risk
Skills
- • 3+ years of experience building and operating observability or monitoring infrastructure in a production environment
- • Hands-on experience with modern observability platforms such as Datadog, New Relic, Grafana/Prometheus, CloudWatch, or similar technologies
- • Experience defining, tracking, and communicating SLIs/SLOs
- • Strong AWS fundamentals, particularly CloudWatch, Lambda, and EventBridge
- • Scripting or automation experience using Python, Node.js, or similar technologies
- • Experience participating in or leading incident response and post-incident reviews
- • Strong ability to distinguish signal from noise and build alerts based on meaningful operational risk
- • Experience monitoring or instrumenting contact center/telephony infrastructure, including Amazon Connect or similar platforms
- • Experience supporting healthcare or other highly regulated/compliance-focused environments
- • Experience with incident management and on-call platforms such as PagerDuty or Opsgenie
- • Understanding of cost-aware observability, including balancing data retention and granularity against platform costs
Company Overview