Note: The job is a remote job and is open to candidates in USA. HostPapa is a rapidly growing web hosting company providing tools, services, customer support, email, and cloud-based solutions to individuals and small and medium-sized businesses. The Site Reliability Engineer will help ensure the reliability, scalability, and observability of CloudBlue’s multi-tenant SaaS platforms by improving monitoring, high availability, incident response, automation, and production system resilience.
Responsibilities
- Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services to ensure reliability and performance
- Influence system architecture with a strong focus on reliability, scalability, and operability, designing systems for fault tolerance, graceful degradation, and self-healing
- Reduce operational toil by identifying opportunities for automation and process improvement
- Design and operate CloudBlue’s observability stack across metrics, logs, and traces using tools such as Datadog, Grafana, and Elastic Stack
- Develop actionable alerting strategies and dashboards that provide clear insight into platform and business health
- Design and maintain high-availability architectures, implementing redundancy, failover, and disaster recovery strategies across regions and availability zones
- Conduct capacity planning, load testing, and performance optimization to ensure platform stability and scalability
- Act as a senior responder during production incidents, leading incident coordination, communication, and service restoration
- Own blameless postmortems and drive improvements that reduce incident frequency, MTTR, and customer impact
- Improve reliability of Kubernetes-based platforms through health checks, autoscaling strategies, rollout safety, and resilience testing
- Partner with engineering and DevOps teams to improve deployment safety, rollback strategies, and platform reliability
- Maintain runbooks and operational documentation, and promote SRE best practices across engineering teams
- Support other tasks or projects as assigned to meet team and business needs
Skills
- * 3+ years of experience as an SRE, DevOps Engineer, or Production Engineer, with strong ownership of production systems
- * Proven experience operating highly available, enterprise-grade, multi-tenant SaaS platforms
- * Hands-on experience with observability and monitoring tools such as Datadog, Grafana, and Elasticsearch/Kibana
- * Solid understanding of Linux, networking, and distributed systems fundamentals
- * Experience working with containerized environments such as Docker and Kubernetes
- * Strong scripting and automation skills using Python and/or Bash
- * Experience participating in on-call rotations and incident response in production environments
- * Strong written and spoken English
- * This is a remote opportunity. While we welcome applications globally, we are prioritizing candidates based in Spain
- * Experience defining SLIs/SLOs and managing error budgets at scale will be considered a plus
- * Exposure to hyperscale or service-provider-grade platforms is an advantage
- * Cloud experience, preferably with Azure; experience with AWS and/or GCP will also be valued
- * Experience working with hybrid or on-premises integrations is beneficial
- * Familiarity with chaos engineering and resilience testing will be considered an asset
Benefits
- This is a remote opportunity. While we welcome applications globally, we are prioritizing candidates based in Spain
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
Company Overview
Company H1B Sponsorship