Note: The job is a remote job and is open to candidates in USA. Cracker Barrel Old Country Store, Inc. is a hospitality and retail company serving guests through its restaurants and digital platforms. The Site Reliability Engineer will improve the availability, performance, scalability, resiliency, and operational maturity of digital systems while providing production support, monitoring, incident response, automation, and reliability guidance across technology teams.
Responsibilities
- Design, implement, and maintain reliability practices that improve availability, performance, scalability, resiliency, and operational maturity across digital platforms and supporting services
- Monitor production systems using observability tools, dashboards, logs, metrics, traces, alerts, and synthetic monitoring to identify issues before they impact customers or associates
- Provide Tier-2 and Tier-3 production support for customer-facing and internal digital applications, including web, mobile, commerce, CMS, APIs, integrations, and cloud-hosted services
- Lead and participate in incident response, root-cause analysis, problem management, post-incident reviews, and follow-up actions that reduce recurrence and improve service reliability
- Develop automation, scripts, runbooks, self-healing processes, and operational tools that reduce manual effort, accelerate recovery, and improve consistency across environments
- Partner with development teams to improve CI/CD pipelines, deployment readiness, release validation, rollback procedures, feature monitoring, and environment stability
- Collaborate with infrastructure, cloud, security, architecture, QA, and vendor teams to ensure systems meet company standards for security, privacy, compliance, resiliency, and operational support
- Define and track service health indicators such as availability, latency, error rates, capacity, incident trends, deployment quality, and other reliability metrics
- Create and maintain technical documentation, operational support guides, escalation paths, production readiness checklists, and disaster recovery procedures
- Understand and comply with all company privacy, security, accessibility, change management, and technology standards
Skills
- 3–5+ years of experience in site reliability engineering, DevOps, cloud operations, production support, systems engineering, software engineering, or a related technology operations role
- Experience supporting high-availability web, mobile, commerce, API, integration, or cloud-hosted application environments
- Hands-on experience with monitoring, logging, alerting, incident management, root-cause analysis, CI/CD pipelines, Git-based workflows, and release support
- Bachelor's degree in Computer Science, Computer Information Systems, Software Engineering, Information Technology, or a related discipline is preferred; equivalent experience or training may be considered
- Experience with cloud platforms, containers, infrastructure automation, scripting, APIs, microservices, content management systems, or restaurant/retail technology environments preferred
Benefits
- Annual Bonus Opportunities
- Medical, Rx, Dental and Vision Benefits on Day 1
- Life Insurance and Disability Coverage
- Paid Vacation
- Employee Assistance Program
- Business Resource Groups
- Tuition Reimbursement
- Professional Development
- Support that starts on day one
- Onboarding, training, and development to help you thrive
- Recognition programs and employee events that bring us together
- 401k Plan with Company Matching Contributions at 90 days
- Employee Stock Purchase Program
- 35% Discount on Cracker Barrel Food and Retail items
- Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
Company Overview