Note: The job is a remote job and is open to candidates in USA. Wing is redefining the future of work by helping companies build world-class teams and automate their operations. The Shopify Operations Manager will oversee customer service, inventory and logistics, Shopify store management, operational systems, SOPs, project tracking, and KPI reporting.
Responsibilities
- Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses
- Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals
- E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill)
- Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule
- Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards
Skills
- Proven experience managing a Shopify store
- Solid experience handling inventory tracking, multiple SKUs, and forecasting
- Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision
- Experience managing customer service systems, reporting, and overseeing a team
- High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and at least 4GB RAM
- Main Internet Service Speed: at least 25 Mbps cable connection
- Backup Internet Service Speed: at least 10 Mbps
Benefits
- Performance Incentives
- Job Security and Stability
- Paid Training
- Inclusive Culture
- Upskilling Opportunities
- 100% Work-From-Home
- Exceptionally Supportive Team
- Opportunities for Career Growth
- Fun Work Environment
- Holiday & Overtime Pay
Company Overview