Note: The job is a remote job and is open to candidates in USA. Shop Your Way (SYW) is a high-growth FinTech and e-Commerce enablement platform that provides innovative services and technologies to major brands in America. The Program Manager, B2B role involves managing programs that address business challenges and optimizing processes across teams, requiring strong project management and analytical skills.
Responsibilities
- Define and scope programs that help us solve our biggest business challenges and drive the execution of these continuous improvement programs on a global level
- Establish and monitor success metrics to prioritize competing needs with good reasoning and make operational trade-off decisions
- Hold stakeholders accountable when schedule or progress is in jeopardy while maintaining respectful relationships in difficult situations
- Facilitate relationships between teams, move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress
- Predict roadblocks and obstacles, create meetings or integration points between teams and establish best practices
- Experience defining and executing against program requirements
Skills
- Strong project management, analytical, and process optimization skills
- Ability to deliver programs across teams and/or multiple channels
- Comfortable working independently in a fast-paced environment
- Demonstrate solid business judgment
- Possess the ability to influence both internal and external partners
- Define and scope programs that help solve business challenges
- Establish and monitor success metrics to prioritize competing needs
- Make operational trade-off decisions
- Hold stakeholders accountable when schedule or progress is in jeopardy
- Maintain respectful relationships in difficult situations
- Facilitate relationships between teams
- Move initiatives forward and find resources
- Raise concerns to appropriate owners early
- Resolve open issues that prevent progress
- Predict roadblocks and obstacles
- Create meetings or integration points between teams
- Establish best practices
- Experience defining and executing against program requirements
- Experience using data and metrics to drive improvement
- A Bachelor's degree or higher
- 3+ years experience in program or project management
- Comfortable shifting between direct detailed analysis and big picture thinking
- Tailoring communication based on the stakeholder
- Professional experience providing recommendations and making decisions based on complex analyses and data
- Experience in fintech, banking / financial services or (B2B) payments
- Consulting experience in one of these industry fields
Company Overview