Note: The job is a remote job and is open to candidates in USA. Virtru is a company focused on redefining data security by enabling intentional sharing without compromising security, privacy, or control. They are seeking an IT Engineer to manage day-to-day IT requests for employees, partner with various teams, and scale IT resources and applications as the company grows.
Responsibilities
- Provide support across multiple time-zones for geographically distributed end-users responding to tickets, incoming calls, direct messages, and e-mails to troubleshoot and resolve issues
- Escalate unresolved issues to appropriate internal teams (e.g. engineering, security)
- Acquire, provision, and manage endpoint and hardware inventory and lifecycle
- Provision and de-provision employee identity and access
- Troubleshoot local and cloud based application issues
- Create and improve technical documentation for internal systems, procedures, and end-user solutions
- Perform audits of permissions and access across IT systems
- Partner with Security to meet compliance standards, including SOC 2, FedRAMP, and PCI
- Communicate with stakeholders, plan, lead, and execute on scheduled timelines for cross-departmental projects and departmental objectives
- Maintenance of network and related systems
- Identifying opportunities for automation - driving development and implementation in partnership with a project manager and stakeholders
Skills
- Minimum 4 years of IT support
- A passion for helping others and working directly with people
- Experience in a distributed company
- Experience supporting and deploying macO and Windows systems in a business environment
- MDM experience required
- Familiarity with application packaging and deployment
- Experience with a variety of virtualization methods and systems
- Experience working with identity management and single sign on services
- Experience with Google Workspaces, Slack, Atlassian Suite, Github, and similar applications and suites
- Intermediate network hardware and software management and troubleshooting
- Proficiency with scripting languages (shell and/or Python)
- Familiarity with configuration management software like Terraform
- Excellent verbal and written communication skills; ability to communicate technical information to non-technical users easily
- Enthusiastic about creating and documenting processes and solutions
- Demonstrated ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
- Ability to work quickly and simultaneously on multiple projects of varying degrees of complexity, often with multiple departments and disciplines
- Self directed and collaborative -- ability to work autonomously and as part of a team as needed
Benefits
- A **Flexible PTO policy** — we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
- A $1,500 annual **Learning & Development Stipend** focused on providing you the resources to continually learn and professionally grow.
- Frequent company-sponsored **team celebrations** that provide ample opportunities to connect with teammates and be social!
- Access to an **Employee Assistance Program**
- Access to **Headspace**, a mental health app tailored to your specific needs.
- A flat 3% contribution to your retirement account
- **A high degree of flexibility** — Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
- Competitive compensation
- Generous parental, medical, and bereavement policies
- 401K contribution and stock options
- Full medical, dental, and vision benefits
- New Hire Swag and IT Welcome boxes
- Structured semi-annual 360° performance reviews
Company Overview