Note: The job is a remote job and is open to candidates in USA. IBM is a global consulting and professional services company helping clients with business and technology transformation. The SFDC Functional Analyst/BA designs, implements, tests, and supports Salesforce CRM solutions, guides clients through business analysis and system configuration, and develops training programs to drive user adoption using Agile, Scrum, and Waterfall methodologies.
Responsibilities
- Design and Implement Solutions: Develop tailored solutions to address clients' business needs by understanding their unique challenges and leveraging Salesforce's extensive offerings
- Execute System Testing: Conduct system testing, user acceptance, and change management to ensure a successful implementation and long-term user adoption
- Deliver Client-Facing Support: Provide expert guidance to clients throughout the entire process, from business analysis to system configuration and user adoption
- Apply Methodologies: Utilize Agile, Scrum, and Waterfall methodologies to ensure a smooth software development lifecycle
- Develop Training Programs: Create training programs to ensure successful user adoption and long-term usage of the implemented solutions
Skills
- Bachelor's Degree
- • **Salesforce CRM Solutions Exposure:** Experience working with Salesforce CRM solutions, including designing, implementing, and supporting solutions with LWC and integration experience
- • **Agile Methodologies Application:** Exposure to Agile, Scrum, and Waterfall methodologies, with the ability to apply them to ensure a smooth software development lifecycle
- • **System Testing Execution:** Experience executing system testing, user acceptance, and change management to ensure successful implementation and long-term user adoption
- • **Business Analysis Understanding:** Exposure to business analysis, with the ability to understand clients' unique challenges and develop tailored solutions to address their business needs
- • **Software Development Lifecycle Management:** Experience working within a software development lifecycle, with the ability to utilize methodologies to ensure smooth delivery
- Travel required: Up to 80% or 4 days a week (home on weekends - based on project requirements)
- This role can be performed from anywhere in the US
- IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship
- • **Integration Experience:** Exposure to integrating Salesforce CRM solutions with other systems, enhancing the ability to design and implement comprehensive solutions
- • **Advanced LWC Knowledge:** Experience working with Lightning Web Components (LWC), enabling the development of customized and efficient Salesforce solutions
- • **Waterfall Methodology Familiarity:** Exposure to Waterfall methodology, allowing for the application of this approach to ensure a smooth software development lifecycle
Benefits
- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
- 401(k)
- Cash balance pension plan
- IBM Employee Stock Purchase Plan
- Financial counseling
- Life insurance
- Short- and long-term disability coverage
- Opportunities for performance based salary incentive programs
- 12 paid holidays
- Minimum 56 hours paid sick time
- 120 hours paid vacation
- 12 weeks parental bonding leave in accordance with IBM Policy
- Other Paid Care Leave programs
- Paid family leave benefits to eligible employees where required by applicable law
- Training and educational resources on IBM's personalized, AI-driven learning platform
- Industry-recognized certification opportunities
- Diverse and inclusive employee resource groups
- Giving and volunteer opportunities
- Discounts on retail products, services & experiences
- Hybrid work arrangement
- This role can be performed from anywhere in the US
Company Overview