Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Services Sales Solutions Architect Director plays a vital role in the presales process, acting as a trusted technical advisor, overseeing project implementations, and ensuring customer satisfaction while partnering with sales teams to develop comprehensive proposals.
Responsibilities
- Correctly scope projects (people, skills, timeframe) to deliver on clients’ requirements
- Bring best practices to each client engagement through your deep platform expertise by providing Subject Matter Expertise related to Salesforce Core/PSS products
- Provide oversight and governance for pre-sales solutioning and architecture on large multi-cloud implementations
- Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap
- Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with other SMEs across the organization to gain consensus on an acceptable proposal as necessary
- Successfully manage multiple strategic clients simultaneously
- Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
- Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work
- Show continued professional growth and development
Skills
- Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role
- 5+ years of direct experience delivering and/or overseeing applicable solutions
- 10+ years' experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
- 2+ years of sizing and scoping applicable projects
- Salesforce System Architect Certification
- Ability to travel; up to 25%
- Washington D.C., Maryland, Virginia (DMV) proximity
- Salesforce Application Architect Certification
- 5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- 5+ years of enterprise-level project or program management experience
- Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs into pre-sales activities
- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as solution architecture tradeoffs, Road mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
- Excellent strategy development and problem-solving skills as well as business development focus and experience (e.g., relative to new products, services, and go-to-market approaches), while possessing a broad level of technology understanding and substantial operational acumen
- Delivery focused: Previous experience leading teams of architects to delivery complex Solutions
- Excellent analytical & problem solving skills
- Proven ability to build strong working relationships across multiple functions/levels; adept at mediating conflict and fostering healthy dialogue
Benefits
- Incentive compensation
- Equity
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program
Company Overview