Note: The job is a remote job and is open to candidates in USA. Astrica is a company that focuses on innovative solutions on the ServiceNow platform. They are seeking a ServiceNow Technical Consultant to lead and implement best practices for client solutions, while collaborating with team members to enhance project efficiency and quality.
Responsibilities
- Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
- Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality
- Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
- Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
- Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts
- Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
- Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
Skills
- 3+ years of ServiceNow platform experience, including hands-on expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events
- 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate HR processes and policies into scalable, user-centric solutions
- Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience outcomes
- Strong capability in solution design and technical oversight, including workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls
- Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom HRSD solutions
- Experience implementing the Employee Workflows of ServiceNow (HRSD, WSD, and Legal Service Delivery)
- Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development
- CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM)
- Suite Certifications
Benefits
- We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive.
- Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule.
- Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.
Company Overview