Note: The job is a remote job and is open to candidates in USA. Mission AI Consulting is a veteran-led consulting company focused on ServiceNow innovation. The ServiceNow Technical Consultant will configure and implement platform capabilities, develop workflows and integrations, support ITSM and ITOM implementations, and contribute to enterprise client engagements in a Government Community Cloud environment.
Responsibilities
- Configure and implement ServiceNow platform capabilities across the delivery lifecycle
- Build and maintain workflows, business rules, client scripts, UI policies, ACLs, notifications, and flows
- Support integrations between ServiceNow environments and external systems
- Assist with ITSM and ITOM Discovery implementations
- Support CMDB health, data quality, Identification and Reconciliation processes, and CSDM alignment
- Participate in Agile delivery teams and collaborate with architects, project managers, and client stakeholders
Skills
- • ServiceNow Certified System Administrator (CSA)
- • Understanding of ServiceNow scripting, flows, business rules, and platform development
- • Experience with ServiceNow configuration and implementation activities
- • Approximately one year or more of hands-on development experience beyond entry-level training programs
- • U.S. Citizenship required; must be authorized to work in the United States without restriction
- • ServiceNow Certified Application Developer (CAD)
- • At least one Certified Implementation Specialist (CIS) certification, ideally in ITSM or ITOM Discovery
- • Experience with regulated or government cloud environments (such as FedRAMP, GCC, or similar compliance-driven programs)
- • Experience supporting large, security-conscious organizations
- • Exposure to integrations, CMDB, Discovery, and governance processes
Company Overview